Sr. AR Analyst

Sr. AR Analyst Department: Finance & Accounting Team: Finance Operations Location: Amsterdam, Netherlands Type: Full-Time **What you’ll do** AR Portfolio Monitoring / Management: - Regularly review AR Portfolio and account balances to identify delinquent accounts - Monitor payment patterns and history to proactively address potential issues & deliver on the set KPI’s - Work with internal and external stakeholders to remove roadblocks and help clear Invoices - _As needed_, lead special projects and assist with Credit, Collections, and Cash Applications functional support Customer Communication: - Initiate and maintain communication with customers regarding their outstanding balances - Provide courteous and professional assistance to customers to resolve payment issues and inquiries Payment Reconciliation: - Reconcile payments received with outstanding balances to ensure accurate account records - Investigate and resolve discrepancies or payment disputes - Work with Cash Application to clear on-account balances and assist with remittance requests Documentation and Reporting: - Maintain accurate and up-to-date records of collection activities and customer interactions - Generate reports on collection performance, trends, and key metrics for management review Compliance: - Ensure compliance with all relevant regulations and company and team policies - Ensure BPO teams are compliant with the process expectations with regard to timeliness, accuracy, process and strategy Dispute Management: - Manage, track, report and resolve complex billing and collections disputes Stakeholder Management: - Prepare and lead financial performance presentations to B2B business leadership - Train the cross functional teams on Finance Operations processes and procedures **Required qualifications** - Bachelor's degree in finance, accounting, or a related field - 5+ years of progressive experience in Finance Operations teams, preferably in a global shared services environment, in a fast-paced, high-volume environment, or 2 to 3 years of management experience - Excellent organization skills with att