Systems Senior Analyst, PubSec

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV. Digital Enterprise Technology (DET) blazes the trail of enterprise IT and accelerates the success of the Salesforce family through the best implementation of Salesforce on the planet. We value Trust, Scale, and Integration. We relentlessly pursue these values with the help of modern, lean, and self-governing Scrum teams. As part of Salesforce DET, you will play a key role in a smart, creative, and fun team. You will make a meaningful difference in product delivery. Come grow with us in an environment where professional development is encouraged, volunteerism is the norm, and innovation is a daily occurrence. Your Impact Administer, manage, configure and support enterprise applications aligned to a Business unit or platform Administer and configure the GovExperience Portal platform, ensuring high availability and seamless digital experiences for Public Sector customers Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary Communicate and raise awareness of product bugs and improvement requests that need focused attention by the development team Partner with development scrums to implement new functionality via Agile based processes including service planning, configuration, operational readiness assessments, runlist reviews, and code deployments Understand system configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases Implement monitoring services to proactively identify issues Maintain updated system documentation and Salesforce policies/procedures Transfers knowledge throughout organization, participates in projects to develop standard processes, and mentors junior staff and new hires Leads tasks and projects in a fast-paced support environment, driving all issues to resolution with a focus on customer satisfaction and efficient task execution Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls Responsibilities Participate in discovery and design sessions Document and present implementation designs to peers, stakeholders and review board Coordinate with stakeholders to align on the development environment and launch dependencies Partner with PubSec stakeholders to design and implement portal-specific features like self-service forms, case management, and document submission workflows Implement approved designs to meet integration requirements Write, execute and maintain automated unit tests Provide investigative support on new & ... (truncated, view full listing at source)