Credit and Collections Analyst

Job Requisition ID # 26WD97365 Position Overview You will determine the credit worthiness of customers and potential customers desiring to purchase our products and services based on evaluation of financial condition / ability to pay for such purchase. You will manage a portfolio of assigned accounts whose payments to us are past due. You will contact past-due accounts to arrange for payments while preserving our business relationship with the customer.  You will review and make recommendations regarding bad debt or write-offs. You will investigate and analyse credit risks, using available internet and credit agency tools and information. You will work with different departments to address customers' credit and collections issues, which may include customers tax deductions and the maintenance of relevant supporting documents. You will report into the Senior Manager, APAC Credit and Collections. We offer flexible hybrid work arrangements, and you will be expected to work in office three days a week. Credit Collections Analyst Description Manages a portfolio of assigned accounts whose payments to the Company are past due Contacts past-due accounts to arrange for payments while preserving the Company’s business relationship with the account.  Reviews and makes recommendations regarding bad debt or write-offs. Investigates and analyses credit risks, using available internet and credit agency tools and information Determines the credit worthiness of customers and potential customers desiring to purchase the Company products and services based upon evaluation of financial condition / ability to pay for such purchase. Responsibilities Manage a portfolio of assigned accounts that are behind schedule in their payments to the Company. Research account financial / operating situation to identify indications of deteriorating financial conditions. Contact customers regarding payment of overdue invoices. Secure information from customers regarding the basis for non-payment, including: Customer’s temporary financial inability to pay the invoice short term Customer’s dissatisfaction with some element of the Company’s products or services and need for resolution of product/service issue prior to payment Customer’s long-term financial insolvency and potential for never paying the invoice Maintain an ongoing program of appraisal and analysis of account activity / payment status. Identify accounts whose continued failure to adhere to payment schedules / honor payments commitments indicates limited potential for securing payments through continued collections efforts. Make recommendations as appropriate to department management regarding the viability of transferring accounts to a third-party collections agency or legal action Manage customers tax deductions and the maintenance of relevant supporting documents Support credit and collections data maintenance and reporting Credit Evaluation Conduct financial research regarding the credit worthiness of customers and potential customers, using available credit rating services, annual financial statements, information from financial institutions, other creditors, public/private sector sources, and information obtained directly from customers to determine the viability of extending credit to customers relating to the purchase of the Company’s products and services Investigate information relating to credit applications that is inconsistent with other reported data / information, or that indicates a possible concern with the applicant’s financial / operating stability. As appropriate, contact applicant representatives directly to secure clarifying / supplemental data regarding the issue of concern Make business decisions regarding the viability of extending credit to customers and potential customers using the Company’s established credit matrix and corresponding processes to determine credit worthiness. Identify and approve credit applications of customers whose financial / business p ... (truncated, view full listing at source)