Junior Consumer Support Navigator (Part-Time)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. The Power of Ostro at Veeva As part of our commitment to innovation, Ostro is now a specialized division within Veeva, serving as the leader in AI-powered omnichannel engagement. We are transforming how life sciences connect with the people who need their innovations most—bridging the gap between those who make medicines and the patients and providers who use them. By joining this team, you’ll work with patent-pending AI technology to make healthcare information as seamless and intuitive as the world’s best consumer experiences. The Role Reporting to the Manager, Nurse Navigator Operations and Training (MNNO&T), the Junior Consumer Support Navigator (CSN) is a webchat and call center specialist who is responsible for providing inbound and outbound customer (consumer) support in a Life Sciences (Biotech) environment. In addition, the focus of the CSN is to ensure that the activities of the CSN contribute to the MNNO&T’s overall program objectives. This role averages 17–25 hours per week. Our goal is to grow volume and budget in a way that allows per diem team members to transition into full-time roles over time.