Renewals Manager - Cisco ThousandEyes

The application window is expected to close on: 05/22/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. About The Role As a Customer Success Manager (CSM) you will showcase your “Customer First” attitude, your passion for service and enjoyment of learning new technologies by leading our customer Renewals. You will be responsible for driving early renewals, developing long-term relationships with your assigned ThousandEyes customers, connecting with key business executives and technical partners. You will become a specialist on the ThousandEyes platform and make suggestions for customer adoption and growth while working closely with Sales and Customer Success teams. What You’ll Do • Operate as the main point of contact with ThousandEyes customers • Launch and on-board new customers, and set them up for success with the platform • Prepare monthly, quarterly etc. communications and develop campaigns to nurture relationships and growth • Become a trusted adviser for the partners and operational teams via the ThousandEyes platform • Understand the platform and how your customers and using the tools; be able to make suggestions and identify areas for upsell and growth • Ensure the timely renewal communication and closure • Conduct business reviews with customers, tracking outcomes and follow-up items • Forecast and track key account metrics • Identify and qualify growth opportunities, collaborate with sales teams to drive closure • Drive customer renewal • Assist with high severity requests or issue escalations as needed Qualifications • A standout 'customer first' attitude • Outstanding communication and problem-solving skills • Excellent listening, negotiation and presentation skills • Proven background in lead generation and prospecting • At least 5 years of professional experience with closing experience in software sales • Ability to work with various business units • Highly organised with outstanding follow-up skills • Technically adept, understanding of software and how businesses use software • SaaS experience a plus, but not required • Passion for cloud technologies • 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies • Excellent verbal and written communication skills Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $108,000.00 to ... (truncated, view full listing at source)