Leader, Customer Information Clearinghouse

The application window is expected to close on: 05/30/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . The Leader, Customer Information Clearinghouse (CIC), is responsible for driving the transformation and strategic direction of the CIC team.  This role oversees the delivery of high-quality customer information services and ensures operational excellence, compliance, and continuous improvement.  The ideal candidate is a visionary leader with demonstrable experience in leading teams through change, optimizing the business processes, and enhancing customer value. Position Overview: You will be responsible for setting the vision, strategy, and operational direction for the CIC function. This role ensures the effective management, integrity, and security of customer information while driving continuous improvement in service delivery and business value.  The CIC Leader partners with cross-functional teams and stakeholders to modernize operations, implement standard methodologies, and maintain compliance with data privacy and regulatory standards.  The successful candidate will be a ground-breaking leader with a solid background in information management, capable of inspiring teams and leading organizational change to support current and future business objectives. Who You Are: A visionary and transformational leader with a consistent track record of driving organizational change and building high-performing teams. Possess deep expertise in information management, customer data operations, and data governance. Solid understanding of regulatory, privacy, and compliance requirements related to customer information. Highly skilled at developing strategies, implementing operational improvements, and delivering measurable business value. Thrive in collaborative, cross-functional environments and are adept at building strong relationships with collaborators at all levels. Analytical, results-oriented, and comfortable making complex decisions in a dynamic business environment. Passionate about continuous improvement and committed to maintaining the highest standards of service quality and data integrity. What You'll Do: Provide strategic leadership and direction for the CIC team, aligning objectives with organizational goals. Overhaul and modernize CIC operations to enhance efficiency, scalabiity, and service quality. Develop and execute strategies to improve customer data management, security, and compliance. Cultivate a culture of collaboration, innovation, and accountability within the team. Build and maintain strong relationships with internal stakeholders, customers, and partners to ensure CIC services meet evolving business needs. Identify and implement best practices, tools, and technologies to optimize information management and service delivery. Monitor and report on key performance metrics, ensuring continuous improvement and alignment to business objectives. Lead change management initiatives to ensure team adoption of new processes and technologies, Ensure compliance with relevant data privacy, security, and regulatory requirements. Provide mentoring and professional develop opportunities for CIC team members. Minimum Qualifications: Bachelor’s degree in Business, Information Management, or a related field (Master’s degree preferred) or equivalent experience. 8 years of experience in information management, customer service operations, or related roles. Proven expertise in leading teams through transformation and change management. Strong analytical, problem-solving, and decision-making skills. Demonstrated ability to develop and execute strategic initiatives. Preferred Qualifications: Strong knowledge of customer information systems, data governance, and compliance requirements. Excellent communication, interpersonal, and stakeholder management skills. Experience working in a global organization is a plus. Why Cisco? A ... (truncated, view full listing at source)