Manager, Product Management - Micro, Small, and Medium Businesses LAC

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management - Micro, Small, and Medium Businesses LAC Micro, Small, and Medium Businesses (MSMEs) remain the backbone of economic growth across Latin America and the Caribbean, representing approximately 90% of businesses, over half of employment, and a significant share of regional GDP. In recent years, rapid digitalization, evolving customer expectations, and increasing economic volatility have reshaped the challenges and opportunities facing this segment. MSMEs today require more than access to financial products—they need integrated, forward-looking solutions that enable resilience, efficiency, and sustainable growth. At Mastercard, we are committed to empowering every business, everywhere, by delivering innovative, relevant, and future-ready solutions. The MSME segment continues to be a central pillar of Mastercard’s growth strategy, given its critical role in the payment ecosystem as both users and enablers of digital commerce. To continue innovating and differentiating our value proposition, the LAC Commercial Products & Engineering team is seeking a Manager, Micro & Small Business Product Management, to help accelerate growth in this segment. This role will drive the evolution of value propositions across credit, debit, and prepaid products, leveraging data-driven insights, partnerships, and innovation. The position requires a strong understanding of the MSME landscape in LAC, combined with strategic thinking and strong execution capabilities. The ideal candidate will bring a product- and project-oriented mindset, with the ability to manage cross-functional initiatives, influence stakeholders, navigate complex organizations, and contribute to P&L-driven decisions while delivering impactful, customer-centric solutions. Role & Key Responsibilities Description: 1. Product Management & PLS: • Drive the development of new SME products and niche value propositions (e.g., women, mid-market, agriculture, procurement), while overseeing updates, enhancements, and full revamps of the regional SME product chassis. Co-lead initiatives with local, regional, and global stakeholders as required. • Support the preparation of intake materials, Product Requirements Documents (PRDs), pricing proposals, and business case modeling to advance product initiatives. • Collaborate with cross functional stakeholders (e.g. O&T, Finance, Legal, Marketing, Market Development, D&S/Advisors, Pricing, Loyalty, SSO, etc.) to deliver product enhancements. • Track benefit performance by monitoring usage (generate reports), coordinate business review meetings with internal and external providers, and develop action plans to increase adoption and awareness. • Coordinate the development and implementation of Mastercard proprietary solutions aimed to strengthen the SME value proposition. • Identify new benefits, develop business cases and funding models, coordinate partner negotiations, and execute integration into the core SME product suite. • Support regional pricing and interchange initiatives related to product enhancements 2. Product Materials & Support • Oversee the organization, maintenance, and accuracy of all SME product documentation. • Manage and update product materials to ensure consistency and alignment with current product specifications. • Manage updates and publication of SME product materials across regional digital platforms, including Teams, MCenter, and PSC. • Support the preparation and delivery ... (truncated, view full listing at source)