Senior Localization Program Manager, Multilingual AI

Senior Localization Program Manager, Multilingual AI Department: Engineering Team: Program Manager Location: Sunnyvale, United States Type: Full-Time **About the role and team** Uber is a place where digital systems meet the physical world, and our Localization Team is at the center of that intersection. As a Senior Localization Operations Program Manager for ML and GenAI, you will lead the evolution of our multilingual operations, transforming how Uber speaks to millions of users across the globe. This isn't just about managing translations; it’s about building the production-grade infrastructure that integrates Machine Translation and Large Language Models into the very fabric of our global platform. The work is fast-paced, highly technical, and often ambiguous as we navigate the cutting edge of AI-driven language systems. You will need to balance the "perfect" with the "practical," making critical trade-offs between quality, latency, and cost in a high-stakes environment. We are looking for a systems-thinker who is energized by the challenge of moving experimental capabilities into reliable production workflows and who possesses the grit to unblock complex cross-functional hurdles. If you thrive on owning end-to-end impact and want to shape the future of global communication at scale, this is where you’ll grow. **What you’ll do** - Design, build, and scale end-to-end localization workflows that integrate CMS, TMS, and ML/LLM systems to support Uber’s global movement. - Evaluate and operationalize MT and LLM solutions across high and low-resource languages, leveraging GCP services like Vertex AI and BigQuery to balance performance with cost. - Partner closely with Engineering and MLOps to translate experimental AI capabilities into production-grade systems, including model hosting, monitoring, and lifecycle management. - Navigate complex trade-offs between translation quality, turnaround time, and infrastructure costs, providing data-driven recommendations to leadership. - Lead cross-functional initiatives across global time zones, aligning Product, Data, and Vendor teams to ensure seamless execution an