Senior Customer Success Manager – Media & Entertainment (AMER)

Job Requisition ID # 26WD97676 Position Overview We are hiring a Senior Customer Success Manager (CSM) to lead post-sale success for Autodesk’s largest and most strategic Media & Entertainment (M&E) enterprise customers in AMER. This is a senior, customer-facing role responsible for driving measurable business outcomes through adoption, serving as a trusted advisor to executive stakeholders, and orchestrating cross-functional Autodesk teams to deliver long-term customer value. You will serve as the primary strategic point of contact for assigned accounts, owning the success planning and execution required to align Autodesk solutions to customer priorities, accelerate innovation, and maximize return on investment. This role is critical to Autodesk’s enterprise success in Media & Entertainment, supporting industry-leading organizations across areas such as visual effects, animation, and game development as they modernize workflows and scale their businesses. Responsibilities Serve as the primary strategic point of contact for a portfolio of large, strategic M&E enterprise accounts Own and drive post-sale success, including success planning, execution, and long-term value realization Lead success planning engagements to define business outcomes, success metrics, and adoption roadmaps aligned to customer priorities Translate customer goals into industry workflows, solution strategies, and measurable ROI Build and maintain trusted relationships across executive, business, and technical stakeholders, including C-level Act as a strategic advisor, bringing industry expertise and thought leadership in Media & Entertainment workflows Lead Executive Business Reviews (EBRs) to communicate value realization, adoption progress, risks, and forward strategy Drive broad and deep adoption of Autodesk solutions tied to customer business initiatives Ensure customers achieve measurable business outcomes and ROI through structured value tracking Identify and support opportunities for expansion and growth in partnership with Sales and account teams Monitor account health and customer sentiment, proactively identifying and mitigating risks to adoption and value delivery Develop and execute risk mitigation and recovery plans, escalating critical issues with clear recommendations Partner with Sales on renewal readiness and long-term account strategy Orchestrate internal Autodesk teams (Sales, Consulting, Support, Product) to align the right resources to customer priorities at the right time Drive alignment across stakeholders in complex, matrixed environments to ensure execution against success plans Act as the voice of the customer, providing structured feedback and insights to influence internal strategy Lead complex, multi-stakeholder initiatives that drive transformation across customer organizations Apply program and change management practices to ensure successful execution of strategic initiatives Navigate ambiguity, competing priorities, and organizational complexity with a focus on outcomes Minimum Qualifications 5-7 years of experience in Customer Success, Enterprise Account Management, Consulting, or similar customer-facing roles Proven experience managing large enterprise accounts and navigating complex, multi-stakeholder environments Demonstrated ability to own and execute success plans tied to measurable business outcomes Experience engaging with senior and executive stakeholders and influencing strategic decisions Strong understanding of SaaS business models and value drivers Excellent communication, presentation, and storytelling skills High emotional intelligence, resilience, and ability to navigate ambiguity and competing priorities Bachelor’s degree or equivalent experience Preferred Qualifications Experience in Media & Entertainment workflows (e.g., VFX, animation, virtual production, game development) Background in program management, change management, or digital transformation initiatives St ... (truncated, view full listing at source)