Associate Chief of Staff

Associate Chief of Staff Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation THE OPPORTUNITY As an Associate Chief of Staff at Relay, you'll: - Own and continuously improve the CEO’s operating rhythm, from leadership meetings to all-hands and company communications, ensuring focus stays on the highest-impact priorities. - Craft communication and materials that transform complexity into clarity, enabling effective leadership decisions, company-wide alignment, and compelling external storytelling. - Serve as a first line of response on emerging opportunities or challenges requiring CEO attention, shaping recommendations before escalation. - Deliver structured analysis and research that directly inform CEO and leadership decisions. - Drive alignment and accountability on company OKRs and key priorities, ensuring progress is visible, measured, and acted upon. - Turn company-level strategies into clear roadmaps, milestones, and ownership, then drive follow-through to ensure results are delivered - Scope and coordinate high-priority cross-functional projects, acting as the connective tissue that keeps teams aligned and outcomes delivered. - Contribute to org design and workforce planning, from role mapping to team reshaping, ensuring Relay scales with clarity and efficiency. - Help design and scale people processes such as performance reviews, goal-setting, and feedback systems that support a high-performance, feedback-driven culture. - Strengthen Relay’s cultural and operational foundations, ensuring that as we scale, our values and ways of working scale with us. This is a high-visibility role designed for an early-career operator who wants to accelerate into senior leadership, strategy, or Chief of Staff roles. WHAT WE’RE LOOKING FOR - Experience: 2–4 years experience with a mix of consulting, and start-ups; founder’s office, operations, or strategy roles in high-growth environments. - Strategic Executor: Ability to take ambiguous problems, break them down, and drive toward solutions. - Strong Communicator: Excellent written and verbal communication skills; able to clearly synthesize and present ideas. - Collaborative Operator: Skilled at working with diverse teams and building trust across functions. - Growth Mindset: Comfortable in a fast-paced environment; eager to learn, adapt, and take initiative. FAST AND FOCUSED HIRING PROCESS 1. Talent Acquisition Interview – 30 min 2. Hiring Manager Interview – 45 min 3. Case Study / Strategic Scenario – 60 min 4. Values & Team Interviews – 2 x 30 min 5. Decision and offer within 48 hours — our process mirrors our pace of work, typically completed in a week. Who Thrives at Relay? - Aim with Precision: You define problems clearly and measure your impact meticulously. - Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. - 1% Better Every Day: You believe that small, consistent improvements lead to ex ... (truncated, view full listing at source)