Software Development Architect (Voice)

Who We Are: Bandwidth , a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband What We Are Looking For: We are seeking a hands-on Voice Software Architect to serve as the technical authority for Bandwidth’s Voice platform, spanning domains such as Routing, Programmable Voice, Emergency Services, Trust Services, and AI Enablement. This is a high-impact, strategic, and deeply hands-on role responsible for defining and driving the architectural vision across the Voice organization. You will ensure our systems are resilient, scalable, and operable at five-nines reliability , while enabling teams to move quickly and deliver customer value. This role is hands-on by design . You will be actively contributing alongside engineers— writing production code, working tickets, prototyping solutions, and debugging complex issues . This is not a supervisory role; it is an advisory and implementation role , where you lead through technical contribution and influence. Great architecture at Bandwidth is grounded in reality—you won’t just define systems, you will build, validate, and evolve them in production . You are expected to stay close to the code and ensure architectural decisions hold up under real-world conditions. You will partner closely with Business Operations, Network Engineering, Product, and Executive leadership to translate business priorities into clear technical direction, standards, and execution plans , while remaining embedded in the day-to-day engineering work What You'll Do: Lead by Code Implementation: Stay deeply connected to implementation by actively contributing to the codebase. This includes writing production code, working on complex tickets, prototyping critical components, reviewing designs and code paths, and guiding teams through difficult technical challenges. Ensure architectural decisions are validated through real systems and result in solutions that are practical, scalable, and maintainable in production. Define Voice Architecture Strategy: Drive the strategic and tactical architectural vision for the Voice platform across multiple domains, including Routing, SIP, Programmable Voice, and Emergency Services. Ground this strategy in hands-on implementation by validating designs through prototypes and direct contributions to critical systems. Ensure systems evolve to support global scale, regulatory requirements, and five-nines availability, while translating business priorities into durable, buildable solutions. Drive Cross-Team Technical Leadership: Act as the architectural glue across teams by working directly with engineers in the code and design process. Guide cross-system decisions through hands-on involvement in implementation, ensuring local optimizations do not compromise overall system performance or reliability. Partner with Development Managers and Tech Leads to align execution with architectural direction through active technical contribution. Design Highly Reliable Distributed Systems: Design and implement fault-tolerant, observable, and resilient distributed systems. Define and apply patterns for traffic routing, failover, backpressure, rate limiting, idempotency, and graceful degradation through real-world implementation. Ensure systems are built to handle production realities by staying directly involved in critical paths and operational behavior. Establish Standards Governanc ... (truncated, view full listing at source)