Senior Site Reliability Engineer - Payward Services

Senior Site Reliability Engineer - Payward Services BUILDING THE FUTURE OF CRYPTO Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture https://www.kraken.com/culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here https://support.kraken.com/hc/en-us/articles/226090548-How-to-create-an-account-on-Kraken. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security https://blog.kraken.com/crypto-education/security-at-kraken, crypto education https://blog.kraken.com/category/crypto-education, and world-class client support https://blog.kraken.com/crypto-education/support-at-kraken through our products like Kraken Pro https://pro.kraken.com/, Desktop https://www.kraken.com/desktop, Wallet https://www.kraken.com/wallet, and Kraken Futures https://www.kraken.com/features/futures. Become a Krakenite and build the future of crypto! PROOF OF WORK THE TEAM This role is fully remote, with a strong preference for candidates in EU timezones. The Payward Services (PWS) business unit powers Kraken's B2B and institutional product suite, serving external partners and institutional clients under contractual SLAs. As a Senior SRE, you will partner with PWS development and operations teams to manage infrastructure, improve CI/CD pipelines, and support operational excellence. You will bring expertise in infrastructure, monitoring, and automation to ensure performant, resilient, and continuously improving services. THE OPPORTUNITY - Manage and support infrastructure for Payward Services, including Nomad, Kubernetes, databases, and 3rd party system integration - Provide operational support across multiple teams, helping debug issues in staging and production environments - Participate in incident response and post-incident reviews to improve system resilience - Consult with teams on performance, monitoring, and alerting best practices — with awareness of partner-facing SLA commitments - Build tooling, automation, and dashboards to improve observability and empower development teams - Maintain and troubleshoot CI pipelines, ensuring reliable and fast build, test, and deployment cycles - Collaborate with developers, QA, and product managers to streamline development and release cycles - Support a fully distributed team operating across multiple timezones SKILLS YOU SHOULD HODL - 5+ years in DevOps or SRE role - Proficiency with hybrid-cloud infrastructure environments - Git source version-control and CI/CD configuration proficiency - Deep understanding of monitoring and alerting systems, preferably Prometheus and Grafana - Ability to debug complex distributed systems, networks, and Linux operating systems issues - Containerization and orchestration experience (Docker, Nomad, Kubernetes a plus) - Strong scripting skills (Bash, Python, or Go) - Self-starter capable of thriving independently and remotely in fast-paced environments NICE TO HAVES - Background working with distributed systems and technologies (Kafka, gRPC, Redis, etc.) - Experience operating services with external SLAs or in a B2B/enterprise context - Experience with benchmarking, performance tuni ... (truncated, view full listing at source)