Account Manager Sr.

Job Description: Builds relationships and works closely with Brokers to help drive new and renewing commercial Individual business for Select Health. Acts as the liaison between brokers and internal teams such as Enrollment, Billing, Member Services, etc., working closely with the managers and technical support personnel of other departments to facilitate quick and efficient problem resolution. Maintains an excellent understanding of all dimensions of Select Health in order to accurately relay information. Exercises exceptional sales skills with brokers and clients. Works with brokers to meet client's needs for information and problem resolution. Serves as a resource for sales and technical information to brokers for individual products. Understands and effectively communicates information to clients and brokers. Identifies problems and solutions to management related to benefit designs, provider relations, billing, enrollment, compliance and other concerns. Works closely with marketing to communicate latest market trends and opportunities. Convey relevant market information on plans and products to ensure Select Health's competitive edge. Prepares and conducts formal presentations to explain medical and dental benefits as well as Select Health value adds to brokers. Travels and spends time at broker locations to educate and provide superior service to client groups, strengthen relationships, and heighten the visibility of Select Health. Creates customer satisfaction and loyalty through the judicious and skilled application of sales competencies in all interactions with internal and external customers and collaborators. HOURS: This shift will be 9 am - 5 pm. There will also be some evenings or weekends for special events. HYBRID: We are in the office Tuesday and Wednesday. This can change depending on events or plans for the week PREFERRED EXPERIENCE : Prior Group experience MINIMUM QUALIFICATIONS : SEE BELOW Serves as the primary Select Health liaison for approximately 400 or more assigned Agents, Brokers, and Agencies focused on Individual & Family Plan (IFP) business. Oversees the annual Individual market renewal cycle, including plan changes, pricing, compliance updates, and broker readiness to support Open Enrollment and Special Enrollment Periods. Manages the new business and renewal process for Individual products throughout the year. Acts as the liaison between brokers/agents and internal teams (e.g., Product, Billing, Compliance, Operations, and Enrollment) to ensure accurate submission, and issue resolution. Maintains a deep working knowledge of all Select Health Individual products, including ACA‑compliant plans, off‑exchange offerings, dental products, and distribution channels such as HealthCare.gov, direct‑to‑consumer platforms, and broker enablement tools. Serves as a sales and technical resource to brokers and agents, assisting with product positioning, eligibility questions, enrollment processes, subsidy education, compliance requirements, and member experience considerations. Presents plan options, product changes, and market positioning to brokers and agencies. Exercises strong consultative sales and negotiation skills to grow Individual market share and retain membership. Works closely with brokers to meet customer needs for timely information, problem resolution, and service excellence, particularly during Peak Enrollment periods. Identifies trends, issues, and opportunities related to product design, provider access, billing, enrollment operations, compliance, consumer experience, and agent feedback, and escalates insights to leadership with recommended solutions. Collaborates with Marketing and Product teams to communicate market dynamics, competitor insights, and agent feedback. Supports updates to products, tools, and materials to ensure Select Health’s competitiveness in the Individual market. Plans and conducts formal broker trainings, Open Enrollment readiness sessions, and educational ... (truncated, view full listing at source)