HRBP Director, Global Sales

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See Yourself at Twilio Join the team as our Director, HR Business Partner (HRBP), Global Sales , serving as the single-threaded HR leader for our Global Sales Organization. In this role, you will support a high-impact team of 500+ employees distributed across NAMER, EMEA, LATAM, and APJ. You will partner with global and regional sales leaders, our Self Serve business, and our Local HRBPs to drive the people strategy for a book of business currently at $4B with the ambitious goal of scaling to $10B over the next 3 years. About the Job We are looking for an HRBP Director (P6) who turns people's strategy into business impact. You bring deep domain expertise in Sales or Sales Tech, with a sophisticated understanding of sales motions across both small-business and enterprise scales. You are familiar with the diverse levers that drive sales performance, including the strategic alignment of incentives and performance models within a high-growth revenue organization. You serve as a trusted advisor to our SVP of Global Sales and her leadership team, shaping workforce strategies that scale teams, strengthen performance, and enable operational excellence across a globally distributed employee population. You thrive in the “mess” – we are undergoing a significant transformation and need a leader who can think outside the box to build scalable, future – oriented solutions while navigating ambiguity. You are an AI-savvy practitioner who is curious about new tools and knows how to bring AI use cases into the HRBP and business to synthesize market trends and build data-informed narratives. You are fluent in leveraging data, analytics, AI, and automation insights– using them to anticipate talent needs, guide organizational design, and influence systematic change. You thrive in ambiguous, fast-moving environments, translating insights into action and aligning stakeholders across regions to achieve measurable results. This is an Individual Contributor role with global influence, perfect for someone who enjoys collaborating across functions, shaping culture, and driving organizational effectiveness at scale. If you see yourself as a strategic partner, business-savvy advisor, and driver of transformation, this is the role for you. Responsibilities As a trusted HRBP leader for Global Sales, you will embody the six core HRBP capabilities; Business Acumen, HR Knowledge, Relationship Management, Talent Planning, Data Insights, and Consulting. Strategic Partnership Business Acumen Serve as the trusted HR advisor to the SVP Global Sales and leadership team, shaping talent strategies that drive growth, innovation, and organizational performance. Proactively learn the business—including products, customers, and revenue levers—to anticipate business shifts and adjust people strategies in advance Develop a deep understanding of Twilio’s sales models, and regional dynamics to forecast talent needs and guide workforce planning (WFP). Provide data-driven recommendations and strategic tradeoffs on organizational design, talent allocation, leadership development, and long term capability planning. Navigate complex transformations—workforce planning, AI adop ... (truncated, view full listing at source)