North America Billing Manager

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview North America Credit Team is a department of Motorola Solutions in Chicago, which gives you an opportunity for personal growth in a well-known organization. The center is a part of our global network which provides world-class finance, accounting, and purchasing services to Motorola branches in the US, Europe, Middle East, LATAM, and Africa. It is a dynamic environment where your ideas and input will be valued and where you will do some of the best work of your life. Job Description The Billing Manager leads the North America Project Billing Team and reports to the North America Senior Credit Manager. This role is responsible for overseeing the end-to-end project billing process, ensuring invoices are accurate and issued in compliance with contract terms, and adhering to GAAP and company policy. The Manager provides direct team supervision, mentorship, and drives process improvement initiatives. This role will be on a hybrid schedule based out of our Chicago, applicants should expect to be in office a couple of times per month. Key Responsibilities Billing Lifecycle Management & Compliance Oversee the end-to-end project billing process, ensuring invoices are accurate and issued in compliance with contract terms. Act as the final gatekeeper to ensure project milestones have been met before issuing invoicing. Maintain meticulous documentation of the billing processes for internal and external audits, ensuring all billing aligns with GAAP and company policy. Team Leadership & Mentorship Direct management of the project billing team, including workload distribution, performance evaluations, and daily oversight of billing operations. Foster a culture of continuous improvement through regular 1:1 coaching, providing actionable feedback and creating clear professional development paths for team members. Stakeholder Management & Analysis Work closely with Project Managers, AR Analysts, and other internal stakeholders to forecast billing and resolve billing discrepancies. Generate monthly reports on billing variances and unbilled revenue. Process Improvement & Governance Identify opportunities for process optimization and lead the implementation of automated workflows to increase accuracy and reduce manual intervention. Scope & Decision Making Operates with high autonomy and discretion over the NA Project Billing Team. Handles the end-to-end project billing process and serves as the final decision point for validating project milestones prior to invoicing. Acts as the primary escalation point for billing discrepancies and process issues. Qualifications Bachelor's Degree with 5 years of Accounting or Finance experience. Professional Experience: 5 years in Accounts Receivable, Accounting Operations, or Order-to-Cash (OTC), complemented by at least 3 years in a dedicated leadership or management capacity. Technical Proficiency: Advanced knowledge of Oracle, Salesforce, HighRadius, and Tableau. Expert-level command of Microsoft Office and Google Workspace. Leadership & Development: Demonstrated success in training and motivating diverse teams, fostering a high-performance culture through mentorship and open, constructive feedback loops. Communication & Collaboration: Exceptional interpersonal and communication skills, with the ability to partner effectively across international teams and maintain a customer-centric approach. Agility & Resilience: Proven ability to thrive in large, complex envir ... (truncated, view full listing at source)