Senior Product Designer - Agentic Team Suite

About Toast Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. We build experiences that help make operating and growing a restaurant and delighting guests easier and scalable. It’s why tens of thousands of restaurant locations love Toast. About The Roll* Toast Inc. is seeking a Senior Product Designer (UX/UI) to drive experimentation and execution for an experience focused around the agentic management of restaurants and their people . You will design end-to-end AI-first experiences on surfaces like our customer-facing web and native mobile experiences. These platforms are the touchpoints that thread together the restaurant ecosystem and allow Toast to serve up the insights and opportunities that make restaurants great and employees happy. The agentic experiences you build will inform how a restaurant pays and schedules employees, how the restaurant team communicates and connects, and how restaurant employees can be supported in their professional development. You will play a critical role in shaping how Toast supports its customers, ensuring our solutions are simple, intuitive, and highly functional. Your work will directly impact our customers’ ability to find solutions quickly, feel supported, and stay focused on running their businesses. You will collaborate with cross-functional teams and work directly with other product designers to create experiences that reflect Toast’s commitment to excellent customer service and innovation in the restaurant technology space. The right ingredients* (Requirements) Prototyping: You’ll demonstrate fluency with AI-native prototyping tools such as Cursor, v0, Replit etc alongside Figma for rapid concept exploration and functional prototypes. You must be able to generate working artifacts that the team can test with real customers. Quality: You’ll leverage Toast’s design system in concert with creative experimentation to help direct the future of Toast products towards an experience that exemplifies quality, refinement, and ease-of-use. Data-driven: You’ll track and design experiences that move a multitude of customer success metrics, as well as leverage data to drive better designs and customer outcomes. Experimentation, learning growth: A portion of your role will include running experiments to discover solutions. You’ll need to be excited about continuous learning and maintaining a working understanding of AI infrastructure concepts relevant to design, including our AI Assistant (Toast IQ), platform tool use, Model Context Protocol (MCP), and agent orchestration patterns. Pro-research: You have the ability and desire to conduct and coordinate user research and usability testing to inform design decisions. You also use data, analytics and conversation history to dig in, find opportunities and solve problems for our customers. Collaboration: Strong communication skills and ability to work effectively in cross-functional teams, including product managers, engineers, and other stakeholders to define design requirements and align on goals. Special Sauce* (Nonessential Skills/Nice to Haves) Restaurant Passion: First hand experience and enthusiasm for the restaurant industry and designing impactful solutions for its unique challenges is something we value highly Past Experiences: Experience and passion for designing at the very edge of technology for modern customer support experiences (AI chat bots, agent tooling, voice AI experiences etc) is a HUGE plus. Fluency with tools: Any experience working inside of AI-native platforms for customer support like Intercom, Giga, Sierra etc is a plus. About You You are a dynamic leader with p ... (truncated, view full listing at source)