Account Coordinator, Grocery & Retail

Account Coordinator, Grocery & Retail Department: Business Development Team: Business Development Location: Madrid, Spain Type: Full-Time **About the Role** The **Account Coordinator** for the Grocery & Retail business at **Uber Eats** will drive business growth and innovation by supporting partner managers handling a critical portfolio of retailers. The ideal candidate will be able to build processes and scale efforts to achieve an expansion of the merchant's business at Uber. A successful account coordinator deeply understands our partners, builds positive relationships with decision makers, influences throughout the organization, and optimally identifies and exploits opportunities to improve core business metrics. **What the Candidate Will Do** 1. **Working** hand in hand with a senior partner manager to craft initiatives to develop the topline (orders, clients, revenue) and improve operations of merchants 2. **Managing** the SMB (small and medium businesses) retail portfolio across Spain 3. **Building** long-term relationships with the retailers, ultimately improving their financials, marketing efforts, engagement and satisfaction 4. **Key influence** in their delivery business and will provide strategic recommendations based on your knowledge of the industry, data analysis and expertise 5. **Supporting** your portfolio of clients with day to day asks as well as long term plans 6. **Acting** as an ambassador of Uber Eats mission, brand, and product **What You Will Need** - At least 1-3 years of professional experience in a fast-paced, client-facing or operational support role (e.g. account coordination, sales support, customer success, or project coordination) - Excellent written and verbal communication skills in both Spanish and English - Comfortable with spreadsheets (Excel or Google Sheets) and eager to learn new tools - Good attention to detail - English working proficiency and Spanish native proficiency **Bonus Points** - Interest about on demand delivery and retail - Willingness to get into the weeds (no matter how deep) and push through despite difficulties - Customer obsession, pr