Franchise Account Manager, Global Delivery Partnerships

Franchise Account Manager, Global Delivery Partnerships Department: Sales & Account Management Team: Account Management Location: Chicago, United States Type: Full-Time **About the Role** The Global Delivery Partnerships team is looking for a sharp, highly-motivated individual to join our team which manages the largest global relationships in the restaurant vertical, such as Starbucks, RBI, McDonald’s, Subway & Yum! Brands. As a Franchise Account Manager, you will manage our most influential franchise merchant relationships for the largest QSR brands globally. You will work closely with our existing team of Account Managers who have laid a strong relationship foundation with corporate brand teams. As the owner of a portfolio of high-value franchise groups, you'll drive measurable outcomes across net acquisition, demand generation, and trip growth. Your efforts will directly contribute to franchisee success and the overall growth of priority Global Partnerships. **What You'll Do** 1. **Build relationships:** lead day-to-day interactions with key decision-makers within your managed book of franchise groups 2. **Increase product adoption and secure marketing investment:** clearly communicate the value of our products with a lens of creativity to differentiate our offerings 3. **Highlight key operational opportunities** within your managed book of franchise groups and develop clear strategies to drive positive change 4. **Partner with cross-functional teams:** be the voice of the customer and seamlessly navigate internal processes 5. **Handle the big picture and the tiny details:** you are organized, timely and ensure nothing gets missed; you are also attuned to strategy and consistently come up with new ways to create or contribute to our partnerships 6. **Navigate difficult partner conversations and internal roadblocks** 7. **Bring your analytical A-game:** develop analyses with Global Partner Ops Analysts to understand trends, provide meaningful insights, and track the impact of initiatives against our goals. 8. **Participate and/or contribute to recurring business reviews,** as required, highlighting progress and remaining oppo