Head of Workplace

About the Team This role leads Workplace Operations for Zoom's global sites excluding China, ensuring they are safe, efficient, compliant, cost-effective, and aligned with business needs. The position manages the end-to-end delivery of workplace programs, operational standards, vendor relationships, and site-specific services to create a high-performing, employee-focused environment. Responsibilities Overseeing daily operations across global offices, ensuring proper maintenance, handling repairs, managing vendors, and coordinating janitorial services efficiently. Managing health, safety, and environmental programs, including conducting fire drills, performing compliance audits, evaluating ergonomics, and completing risk assessments. Leading global credentialing initiatives, managing access control systems, and coordinating security operations. Overseeing energy tracking, sustainability initiatives, and biophilia guidelines. Managing workplace services and amenities, including food programs, parking, mailroom operations, couriers, office supplies, and the new hire remote equipment program. Managing internal audiovisual operations and ensuring effective digital signage oversight. Managing workplace budgets, forecasts, and reporting responsibilities effectively. Managing asset inventory, coordinating global shipping, ensuring business continuity planning, and maintaining operational readiness. Collaborating across teams on organizational events, supporting leadership program operations, and driving strategic initiatives to enhance workplace effectiveness. What we’re looking for Work onsite at HQ in either San Jose or Seattle for four days each week. 10 years in workplace operations or facilities management, ideally in a global environment Demonstrate experience overseeing multiple locations and managing varied vendor portfolios effectively. Demonstrate extensive understanding of safety, compliance, and environmental health and safety regulations. Demonstrate exceptional ability in managing projects and overseeing budgets effectively. Adapt to a dynamic, rapidly evolving environment with changing priorities effectively. Demonstrate effective communication and teamwork abilities when working with international teams. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in acc ... (truncated, view full listing at source)