Senior Software Engineer (Hybrid)

The application window is expected to close on: 04/24/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Meet the Team Cisco Spaces is a transformative platform that enables organizations to leverage location-based services for smarter, data-driven business decisions. By connecting physical spaces with digital intelligence, Cisco Spaces empowers businesses to gain real-time insights into how people and assets move and interact within their environments. The platform offers a suite of powerful tools for analytics, automation, and engagement, helping organizations optimize space utilization, enhance security, and deliver personalized experiences to employees and visitors. With seamless integration into existing Cisco Wireless infrastructure and robust support for a wide range of use cases—including workplace management, asset tracking, and location-based marketing—Cisco Spaces is at the forefront of digital transformation for physical environments. Your Impact End-to-End Onboarding & Deployment: Act as the technical resource for the customer onboarding journey from initial engagement through to successful feature deployment, partnering with Sales and Product Management to execute Proof of Value (PoV) initiatives and production rollouts that drive revenue and customer success. Escalation Management & Engineering Collaboration: Own and resolve complex, high-level technical escalations by working closely with Engineering to facilitate bug fixes, provide direct customer feedback, and ensure timely, effective problem resolution. Field Trial Innovation: Engage directly with customers to deploy and validate cutting-edge, early field trial features, acting as a critical bridge between real-world customer requirements and Engineering innovation. Process Development & Scalability: Define and refine onboarding, escalation, and support workflows while developing advanced diagnostic tools to improve troubleshooting efficiency and ensure the team can scale effectively. Customer Enablement & Product Growth: Deliver expert training and guidance to Cisco Support structure, contributing to continuous product and support improvement. Provide best-practice guidance to Cisco Spaces customers to maximize the value of their deployments. Minimum Qualifications Hold an undergraduate degree in a STEM field—preferably Computer Science or Engineering 5 years of experience in similar or related role Possess proven experience in technical onboarding, product support, or escalation management within SaaS or enterprise IT environments, demonstrating a track record of successfully navigating complex customer-facing challenges. Preferred Qualifications Experience or familiarity with Artificial Intelligence (AI) technologies Expertise in wireless technologies Familiarity and experience with Cisco technologies and solutions. Demonstrate strong analytical and troubleshooting skills, including the ability to develop and refine diagnostic or support tools that enhance technical resolution efficiency. Excellent communication, customer relationship, and cross-functional collaboration skills. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. ... (truncated, view full listing at source)