Membership Services Enablement Specialist

Membership Services Enablement Specialist At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring an Membership Services Enablement Specialist to design and operationalize how member support is delivered through AI systems. In this role, you will translate internal policies and support frameworks into scalable AI-driven workflows, ensuring members receive accurate, consistent, and empathetic support.  You will play a critical role in shaping the effectiveness of WHOOP AI by continuously improving how it interprets, routes, and resolves member needs. We are open to considering remote employees for this opportunity. RESPONSIBILITIES: - - Design and structure end-to-end member support scenarios, defining inputs, decision logic, and resolution pathways - Build and implement AI workflows, including agents, prompts, and system logic within AI tools - Translate internal policies and guidelines into clear, actionable logic that AI systems can reliably execute - Develop routing and triage frameworks to determine when cases are resolved by AI versus escalated to human support - Create scalable response frameworks that ensure communication is clear, consistent, and aligned with WHOOP member experience standards - Test, validate, and continuously improve AI behavior by analyzing performance data and feedback, identifying gaps, and iterating on workflows - Partner cross-functionally with multiple teams to ensure solutions are accurate, effective, and aligned - Contribute to the evolution of internal documentation and systems of truth by identifying opportunities for standardization and improvement QUALIFICATIONS - - Strong written communication skills with the ability to translate complex processes into clear, structured logic - High attention to detail with a proactive, problem-solving mindset and a focus on continuous improvement - Experience working with AI systems, automation tools, or workflow design - Ability to analyze performance data and feedback to generate actionable insights and improvements - Proven ability to collaborate effectively across teams in a fast-paced, evolving environment - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $50,000 - $65,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.