Director, Strategic Analytics (Go-to-Market)

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Strategic Analytics (Go-to-Market) Overview This role sits within the Experience & Disputes (E&D) Go‑to‑Market (GTM) organization and is responsible for driving analytics‑led value articulation across Sales and Account Management–led customer engagements. The Director, Strategic Analytics will enable confident, consultative conversations by delivering performance insights, ROI storytelling, and data‑backed value narratives that accelerate product adoption, expansion, and renewals. This is a hands‑on individual contributor role requiring deep expertise in analytics within the payments ecosystem—particularly authorization optimization, fraud mitigation, dispute and chargeback reduction, and operational risk management. The role bridges advanced analytics with commercial storytelling, translating complex data into actionable customer and executive‑ready insights. Role • Drives the execution and output of complex analytics by stitching together multiple datasets, research inputs and data sources (e.g., transaction data, disputes data (chargeback, fraud), operational metrics, Value Quantification outputs) to generate actionable customer insights and recommendations. • Design and run hypothesis-driven analyses, including A/B testing, cohort analysis, and comparative benchmarking to validate customer value, product performance, and outcome improvements. Includes cross validation and QA to investigate and resolve dataset discrepancies. • Builds decision trees, causation vs. correlation analyses, and scenario modeling to support value narratives, issue resolution strategies, and commercial decision making. • Proficient in leveraging off-the-shelf analytics and Value Quantification tools to proactively track performance of key customers in partnership with Account Management. • Defines KPI benchmarks and performance thresholds, triggers, and early warning indicators to proactively identify risks, underperformance, or degradation in customer outcomes for key accounts while leveraging advanced analytics and machine learning • Builds clear analytical narratives to support issue resolution discussions and drive internal alignment between Account Management and internal stakeholders to deliver client conversations/deadlines. • Translates complex analytics into customer-ready insights that enable confident, consultative conversations. Support client discussions if needed. • Partner with Account Management teams (Issuer & Merchant) to spearhead value based conversations with existing customers • Supports Quarterly Business Reviews (QBRs) and executive level client facing discussions by building compelling, data backed value narratives that demonstrate ROI, performance improvements, and risk mitigation. • Acts a strategic advisor to accounts on value establishment, risks on renewal readiness, and expansion opportunities, grounded in measurable analytical outcomes. • Serves as the voice of Sales and Accounts into the Analytics organization by providing structured feedback on: gaps in existing off the shelf reports, additional analytics needed to support customer conversations, QBRs, and renewals, and standardized dashboards needed support self-services • Partners with Analytics teams to prioritize, track, test and monitor delivery of new reports or enhancements, ensuring commercial relevance and usability. • Spearheads the development, refinement, and adjustment of ROI and value models used across Exp ... (truncated, view full listing at source)