Senior Associate, Strategy and Operations

We are seeking a Strategy and Operations Senior Associate to work closely with senior leadership to drive key initiatives across operations, customer success, partnerships, new product launches, and go-to-market strategy. You will act as a cross-functional team member, ensuring efficient execution of strategic priorities, supporting key metrics growth, and nurturing customer relationships. About the Role In this role as a Senior Associate, Strategy & Operations , you will be accountable for: Customer Success & Execution : Support the execution of strategic customer success initiatives to enhance growth, retention, and customer experience Sales & Growth Enablement : Assist in sales strategy, prospect research, pipeline management, and go-to-market execution Support Channel Partnerships : Help to identify, evaluate, and execute key channel partnerships that accelerate go-to-market and sales efforts Strategic Planning : Own and drive special projects that support company growth, including market analysis, pricing strategy, and ecosystem development; be a positive force for operational excellence and an engine for growth Operations & Process Optimization : Work cross-functionally with product and engineering to help identify product enhancements and opportunities based on customer interactions and data analysis Cross-Functional Collaboration : Work with product, engineering, and marketing teams to ensure operational excellence and alignment on company objectives Data-Driven Decision Making : Leverage data and analytics to inform strategy and improve key performance metrics About You You're a fit for the role of Senior Associate, Strategy & Operations  if your background includes: 2-4 years of experience at a top-tier management consulting firm or equivalent strategy / operations at a high-growth start-up Self-starter mindset and ability to thrive in a high-leverage, fast-paced, and unstructured startup environment with bias for action High integrity, humility, and a desire to leverage strong problem-solving skills to tackle complex challenges alongside a team Exceptional attention to detail and organizational skills with a strong sense of urgency Excellent communication and stakeholder management skills Strategic thinker with an ability to balance long-term vision with day-to-day operational needs Experience with and/or interest in SaaS, AI, or B2B tech is a plus Proficiency in Excel and Powerpoint #LI-AY1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, A ... (truncated, view full listing at source)