Account Manager - Dutch Speaking (Belgium Market)

Account Manager - Dutch Speaking (Belgium Market) ACCOUNT MANAGER – DUTCH SPEAKING (BELGIUM MARKET) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for an Account Manager – Dutch Speaking (Belgium Market) to join our Manchester team. In this role, you’ll help our restaurant partners in Belgium get the very best out of our platform, advising them on everything from marketing campaigns to operational excellence. Get to know our Commercial https://careers.deliveroo.co.uk/the-commercial-team/ team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the SMB (Small Medium Business) team. We are a high-energy group focused on supporting the backbone of our marketplace—local independent restaurants—using a desk-based consultancy model to drive their success. Here’s what your day-to-day might look like: - Portfolio Consultancy: Manage a diverse portfolio of accounts through a desk-based model, using phone, email, and video calls to support partner growth. - Relationship Management: Maintain long-term relationships with the Belgium partner base, ensuring high-quality service and driving positive outcomes for both the partner and Deliveroo. - Campaign Execution: Drive engagement with national and local marketing opportunities, improving key metrics such as restaurant retention and order volume. - Cross-Functional Collaboration: Act as the bridge between your restaurants and internal Deliveroo teams to ensure our technology and solutions meet specific partner needs. - Performance Improvement: Use data to identify barriers to success and provide creative solutions that help partners offer the best possible delivery experience. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: - Proven Account Management: Significant experience in an account management or sales role, with a track record of building strong relationships that produce results. - Multilingual Capability: Professional fluency in Dutch/Flemish is essential to partner effectively with businesses in the Belgium market. - Communication Excellence: An excellent phone manner and experience providing high-quality support and consultancy via telephone and video platforms. - Analytical Mindset: The ability to use data to get to the crux of an issue quickly and solve problems without over-complicating. - Tech Curiosity: A genuine enthusiasm for how technology and digital platforms can help small businesses succeed. Interview Process - Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you! - Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam! - Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages. - Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite). - Step 5: Outcome – We’ll get back to you after your interv ... (truncated, view full listing at source)