Voice Agent Design Lead

Voice Agent Design Lead ABOUT US Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. Why Join Our Team Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative. ABOUT THE ROLE We are hiring a Voice Agent Design Lead on a 2–3 month contract to build and ship approximately 50 production-ready voice AI agents from an existing inventory of prioritized use cases. These agents span core health plan workflows—Gap Closures, Welcome Calls, Transitions of Care—as well as payor-adjacent verticals including PBM (pharmacy benefit management), retail pharmacy, and other specialized lines of business that intersect with the payor ecosystem. You will sit at the intersection of clinical operations, payor strategy, and conversational AI. Your job is to translate complex health plan and verticalized business workflows into safe, effective, highly conversational agent scripts—and to do it fast, using AI tools to accelerate your work. Your output becomes the foundation of a scalable, reusable agent catalog that replaces our current custom-implementation model and extends our reach across the broader payor value chain. PRIMARY DELIVERABLE ~50 production-ready voice AI agents built from our existing agent inventory, covering: - Core payor use cases: Gap Closures, Welcome Calls, Transitions of Care, Annual Wellness Visits, Care Management Outreach, and similar member engagement workflows. - PBM & retail pharmacy use cases: Medication adherence outreach, prescription refill reminders, formulary change notifications, prior authorization follow-ups, MTM (medication therapy management) scheduling, and pharmacy benefit education. - Other verticalized payor-adjacent workflows: As identified in the agent inventory, including dental, vision, behavioral health, and supplemental benefit outreach where applicable. - Each agent must be clinically safe, compliant, and ready for deployment without requiring additional design work per client. WHAT YOU’LL DO CLINICAL & WORKFLOW TRANSLATION - Map complex health plan constraints (NCQA, HEDIS, Risk Adjustment) and verticalized business workflows (PBM formulary rules, pharmacy dispensing logic, specialty drug protocols) into logical, safe, conversational AI agent scripts. - Work from our existing agent inventory to prioritize and sequence the build based on business impact and reuse potential across clients. - Define the clinical guardrails, edge cases, and escalation paths for each agent—accounting for the distinct regulatory and operational nuances across payor, PBM, and retail pharmacy contexts. AGENT DESIGN & BUILD - Write and refine dialogue flows, including intent recognition, empathetic response patterns, and multi-turn conversation lo ... (truncated, view full listing at source)