BizOps Engineer II

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary BizOps Engineer II Who is Mastercard? At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. Key Responsibilities What You’ll Do: •Demonstrate and innovate SRE practices by collaborating with stakeholders to implement important SRE principles and objectives and create new practices where applicable. •Partner with product and platform teams to define and track service level objectives (SLOs) and indicators (SLIs). •Monitor and manage system reliability performance, ensuring systems meet SLOs. •Communicate reliability concerns and their potential impact with key stakeholders. •Promote the prioritization of reliability throughout the software development life cycle. •Design, code, test, and deliver solutions to automate manual operations. •Participate in on-call rotations, provide support for SRE systems, and lead or participate in post-mortem incident analysis. •Engage in system design, capacity planning, and architecture discussions to ensure operational requirements are met. •Share lessons learned and best practices regarding reliability and performance with stakeholders and team members. •Assist in training and mentoring fellow junior SREs to ensure best practices are followed and scaled within the organization. •Pursue continuous improvement opportunities to stay up to date on SRE methods and trends and participate in organizational learning initiatives. •Support governance and ensure compliance with policies by collaborating with security, compliance, and other teams. •Respond promptly to requests for assistance from technical customers, providing engineering support and best-practice guidance. •Adhere to and suggest improvements to standard operating procedures, advocate for automation and workflow optimization. Team Specific Skills: It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend time throughout their career with various aspects of the role: Operational Resiliency Architect: •Support application health, performance, and capacity. •Assist in system design consulting, capacity planning, and launch reviews. •Collaborate with development and product teams to establish monitoring and alerting strategies. DevOps/Automation: •Engage in development, automation, and business process improvement. •Support CI/CD pipelines and promote software into higher environments. •Increase automation and tooling to reduce manual intervention. ITSM Practices: •Analyze ITSM activities and provide feedback to development teams on operational gaps or resiliency concerns. •Perform root cause analysis of incidents and work with development teams to resolve issues. Preferred Skills and Experience: •Coding experience in one or more programming languages such as Java, ... (truncated, view full listing at source)