Senior Designated Services Engineer (Shift: Mon - Fri, 9 a.m. – 6 p.m. EST)

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Senior Designated Services Engineer for FlashBlade, you will champion customer success by delivering world-class technical support to our most strategic, named accounts. Operating within our elite, 24x7 global technical services organization, your mission is to maximize platform reliability and resolve high-stakes, multi-platform infrastructure anomalies. You will differentiate yourself by building trusted-advisor relationships with account stakeholders while collaborating across engineering and account teams to drive rapid issue resolution. WHAT YOU'LL DO Own and Drive Strategic Technical Resolutions: Lead the triage, diagnosis, and resolution of complex hardware, software, and environmental anomalies within the FlashBlade ecosystem to guarantee business continuity for high-value named accounts. Cultivate Trusted Account Relationships: Act as the primary technical point of contact for assigned accounts, proactively evaluating infrastructure health and aligning support strategies with clear, real-time stakeholder communication. Manage Hot Escalations: Architect and lead cross-functional, multi-participant resolution streams during critical outages and hot escalations, synthesizing engineering capabilities with customer-facing leadership. Scale Organizational Intelligence: Author high-impact technical documentation, FAQs, and knowledge base articles to scale solutions globally, while actively mentoring and coaching junior support engineers. Must be able to work the following shift: Monday - Friday, 9:00 am - 6:00 pm EST WHAT YOU BRING Experience: A minimum of 5 years of experience in a customer-facing and or technical technial support role, Enterprise Infrastructure Troubleshooting Expertise: Mastery in diagnosing complex, multi-vendor environmental issues spanning Linux/Unix systems, networked storage architectures, and advanced enterprise server setups. Advanced Networking Capabilities: Deep technical proficiency in triaging, analyzing, and resolving Ethernet, IP, and high-performance file/object storage communication layer protocols. High-Stakes Incident Leadership: Proven capability to direct technical communication and handle critical customer situations effectively when presenting technical realities to executive leadership. Cross-Functional Collaboration Skills: Demonstrated ability to build strong internal networks across engineering, product, and account teams to accelerate product improvements and bug fixes. In-Office Commitment : We are primarily an in-office environment and therefore, you will be expected to work from the Lehi or North Carolina office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave. #LI-ONSITE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The annual base salary range is: $97,000 $167,000 USD WHAT YOU CAN EXPECT FROM US: Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! Team : ... (truncated, view full listing at source)