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Manager, Residential Field Service Operations Remote, USService Network Management – Field Service Operations /Full-Time /Remote APPLY FOR THIS JOB About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquartered in Seattle, WA The Job As a Manager on the Residential Field Service Team, you’ll be responsible for leading a team of Residential Field Service Managers (RFSMs) who oversee our solar service subcontractors across the country. This remote role reports to the Vice President, Service Network and partners closely with cross-functional teams including Dispatch, Customer Experience, and Portfolio Operations Management, to ensure efficient, high-quality service execution. You’ll help drive day-to-day consistency, support your team’s development, and ensure alignment with Omnidian’s operational standards. What You'll Do At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing: Team Leadership & Support (70%) Lead and coach RFSMs to meet performance and quality targets Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth Act as a primary escalation point for subcontractor and field issues Ensure consistent execution of processes, workflows, and service standards Lead onboarding and training efforts for new team members Cross-Functional Alignment & Execution (30%) Collaborate with internal teams to resolve service delays, escalations, or process gaps Collaborate with Partner Account Managers (PAM), who oversee high impact FSP Relationship Management, to drive towards strong field performance Analyze service data to identify trends and recommend improvements Support documentation and process updates for field operations Ensure accurate tracking of service quality and subcontractor performance Who You Are A thoughtful leader who knows how to coach and motivate others Confident in making team-level decisions and handling escalations Organized and proactive in identifying areas for improvement Comfortable navigating a fast-paced, remote-first work environment Strong communicator who builds trust across teams Experience You’ll Need 4+ years of experience in solar operations, field service management, or subcontractor oversight 2+ years of experience leading or coaching a distributed team Solid understanding of residential solar systems and service workflows Comfortable with data analysis and digital tools (e.g., CRMs, service platforms) Experience That’s a Plus Experience in a startup or high-growth company environment Familiarity with platforms like Salesforce, GSuite, Slack, or similar State Electrical Contractor License Holder NABCEP certification Experience scaling field teams or managing national service operations Logistics We plan to have this role start by the end of June We are unable to provide sponsorship for this role, now or in the future Work-Life & Culture Most of our roles offer the opportunity to work remotely If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses ... (truncated, view full listing at source)