Account Manager

About the role: As an Account Manager, you’ll be positioned to guide customers in unlocking Forter’s full value. Unlike at other companies where Customer Success and Account Management may feel intermediary, Forter empowers its AM’s to drive both revenue retention and growth. In this role, you’ll forge lasting relationships with client executives, address complex business challenges, and expand partnerships—building business, technical, and relationship skills that accelerate your career. This is position is based in New York City. What you’ll be doing: Serve as the main point of contact for 45-50 customers, managing relationships throughout the customer lifecycle, including renewals and expansions Own quarterly renewals forecasting, proactively identifying risks and offering solutions to preserve net dollar retention Identify and track upsell opportunities in Salesforce to increase account value and revenue Lead QBRs, providing performance insights on fraud trends and industry updates for a portfolio of 45-50 customers Support customers in using Forter’s products effectively through training and platform enablement What you’ll need: Desired experience: 2 years of relevant Account Management/Customer Success/Sales experience managing a book of business containing approximately 50 customers. Startup experience is a plus. Commercial aptitude: Track record of growing revenue by renewing contracts and expanding accounts through upsells. Experience with an upsell or revenue quota preferred. Technical aptitude: Capability to learn technical topics and be a technical operator. Not afraid to roll your sleeves up and get in the weeds while understanding complex technical concepts. Relationships: Excellent communication skills both internally and externally. Proven ability to develop relationships with customer executives. Program management: Proven ability to manage multiple accounts and prioritize tasks effectively in a relatively large book of business About us: Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction. The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including: Great Place to Work Certification (2021, 2022, 2023, 2024, 2025 ) Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025 ) Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025 ) #3 on Fast Company’s list of “Most Innovative Finance Companies” ( 2022 ) Anti-Fraud Solution of the Year at the Payments Awards ( 2024 ) SAP Pinnacle Awards “New Partner Application Award” (2023) Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023) Life as a Forterian: We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience. A ... (truncated, view full listing at source)