Senior Billing Analyst

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Senior Billing Analyst is responsible for a strong and effective work product by maintaining high working standards in ensuring accurate and timely billing in line with contractual arrangements and internal stakeholder expectations. The Senior Billing Analyst is able to work independently and mentor junior team members. The Senior Billing Analyst is responsible for conducting research, analysis, recording, reconciliation and reporting for their book of business and holding themself accountable when results fall below expectations. The Senior Billing Analyst will build collaborative relationships with internal stakeholders to ensure accurate and timely customer billing and to ensure any concerns are communicated in advance to avoid unnecessary surprises. Essential Duties and Responsibilities Perform routine and complex account research, analyze variances and prepare appropriate reports for assigned book of business (BoB) at a high level of accuracy and efficiency. Perform month-over-month analysis, researching and resolving invoicing discrepancies and explaining variances with clear, concise and complete explanations and the ability to handle complex billing issues. As an expert in billing duties, systems, available reporting and established processes and procedures, coach and mentor two Billing Analysts by being their first point of contact. Work collaboratively with Billing, Collections and Cash Applications ensuring clear and timely communication of customer issues, manual billings and other important factors to ensure customer satisfaction. Coordinate with Client Manager, Client Services, Eligibility, Client Integration/Implementations, Operations as needed to address client special requests, new agreements/contract amendments, issues identified with client set up and/or billing and to reconcile accounts. Prepare customer account reconciliations for those accounts in your BoB that require such due to variances between customer remittance and billing following standardized format. Address activities assigned from Advanced Oracle Collections within 48 hours of receipt, unless otherwise noted or agreed upon. Answer and respond to internal and external calls and emails within 48 hours of receipt, unless otherwise noted or agreed upon. Process and record billing adjustments on assigned client accounts while adhering to department policy and internal controls. Process special instruction billing for book of business on a monthly basis, while appropriately updating as circumstances change. Escalate issues, delays and concerns in a timely manner to direct manager by providing a summary of the situation and a recommendation on how you feel your direct manager may want to handle resolution. Analyze billing procedures for improvement opportunities. Assist with audit support and revenue sampling for all revenue transactions. Qualifications Expected for Position Solid analytical, organizational, and problem-solving skills 5 years accounts receivable, billing or related experience Ability to multi-task successfully,while remaining organized and aware of deadlines Ability to read and interpret sales contracts and related legal documents as it relates to billing Ability to work independently and mentor junior staff Strong written and verbal communication skills Team oriented Proficient in Office (Word, Outlook, PowerPoint) Intermediate knowledge of Excel Experience with CRM (i.e., Salesforce) and/or ERP systems (i.e., Oracle) is a plus The base salary range for this position is $75,000 - $85 ... (truncated, view full listing at source)