Billing Analyst II

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Billing Analyst II is responsible for performing accounting and financial work involving billing preparation, research, analysis, recording, reconciliation and reporting for the organization with occasional instruction. The Billing Analyst II will know how to interpret contracts to understand invoicing impact. The Billing Analyst II may also support audit requests relative to revenue including audit sampling for various types of transactions. Essential Duties and Responsibilities Perform routine and complex account research, analyze variances and prepare appropriate reports for assigned book of business (BoB). Perform month-over-month analysis, researching and resolving invoicing discrepancies and explaining variances with the ability to handle more complex billing issues. Coordinate with Client Manager, Client Services, Sales, and Ops when as needed to address client special requests, new agreements/contract amendments, issues identified with client set up and/or billing and to reconcile accounts. Address activities assigned from Advanced Oracle Collections within 48 hours of receipt, unless otherwise noted or agreed upon. Answer and respond to internal and external calls and emails in a timely manner (48 hours or less, unless otherwise noted). Process and record debit and credit adjustments on assigned client accounts while adhering to department policy and internal controls. Prepare customer account reconciliations within appropriate period as identified in internal policies. Process special instruction billing for book of business on a monthly basis, while appropriately updating as circumstances change. Communicate with internal and external customers in a timely manner. Escalate complex issues, delays and concerns in a timely manner to direct manager with recommendations on how to proceed. Work collaboratively with Billing, Collections and Cash Applications ensuring clear and timely communication of customer issues, manual billings and other important factors to ensure customer satisfaction. Analyze billing procedures and identify opportunities for improvement. Assist with audit support and revenue sampling for all revenue transactions. Qualifications Expected for Position Solid analytical, organizational, and problem-solving skills 3 years accounts receivable or billing experience Ability to read and understand contracts as it relates to the billing Ability to multi-task successfully Ability to read and interpret sales contracts and related legal documents Solid communication skills both written and verbal Ability to work independently with occasional instruction and as part of a team Proficient in Office (Word, Outlook, PowerPoint) Intermediate knowledge of Excel Experience with CRM (i.e., Salesforce) and/or ERP systems (i.e., Oracle) is a plus The base salary range for this position is $65,000 - $75,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026 . Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are a ... (truncated, view full listing at source)