Principal Product Manager (R14014)

ABOUT OPORTUN Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. WORKING AT OPORTUN Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups. POSITION OVERVIEW We are looking for a passionate, curious, and creative problem solver to be a Principal Product Manager, responsible for driving innovation in Operations at Oportun. We are on a multi-year journey to leverage Gen AI and other leading technology to drive business growth, improve performance, and provide best-in-class customer experience. This Principal Product Manager will own and execute this journey while influencing Oportun’s strategic growth and long-term business scalability. The role entails defining Product strategy and leading ideation, development, launch and scaling of innovative products and features to improve effectiveness (not just efficiency) of Operations. Every product and feature will help improve our customers' financial lives. If you love leading cross-functional product teams with impactful goals and high ambitions, this opportunity is for you. While Oportun’s worldwide HQ is in San Mateo, CA, this role is open anywhere in the US. The role reports to our Vice President of Product and Strategy. If you're passionate about making a meaningful difference in people's lives in partnership with a smart, driven and fun-loving team, we're excited to meet you. RESPONSIBILITIES Collaborate with leadership and cross-functional stakeholders to craft long-term product strategy Scope and lead the development of new product features that will improve financial health of our users Analyze data and perform user research to form and test hypotheses in the pursuit of building a deep understanding of our customers’ needs and behaviors Manage a high-performing cross-functional product team that includes engineering, design, data, marketing, legal, and customer support to implement and build new features Coach and mentor junior Product Managers Drive strong communication and alignment up, down and sideways within the organization REQUIREMENTS Who you are: You are a thought partner and a leader… you will be working with a talented group of business leaders and engineers to articulate and deliver a roadmap in support of our business strategy. Strong track record: 8-10+ years of product management experience in high-growth environments, with experience in the financial services industry (FinTech, challenger bank, etc.) highly preferred. Customer centric: You are passionate about improving the financial health of Oportun’s members. Analytical problem solver: You have experience working and delivering on complex problems. You excel in making data-informed decisions (testing and experimentation, defining metrics, data analysis). Collaborative: You have a track record of shipping and iterating on impactful products that required partnering with and building consensus across a wide group of cross-functional partners. Excellent communicator: You are a clear and concise communicator, and you have superb documentation skills. Execution: You’re scrappy, solution-oriented, and ... (truncated, view full listing at source)