COE Team Lead I - ANZ Merchant

COE Team Lead I - ANZ Merchant Department: Community Operations Team: Support Operations Location: Taguig City, Philippines Type: Full-Time **#Greatmindsdontthinkalike**: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the Team** Community Operations is the heart and soul of our **#BuildWithHeart** approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organisation that touches every part of Uber! **About the Role** At Uber, delivering excellent support that builds trust with merchant partners —our community—is a core part of our product experience. We continuously invest in this space and are committed to delivering the highest quality service in the smartest and most efficient way possible. We are looking for a **Team Leader** to join our **Centre of Excellence (COE)**, where you will lead and develop high-performing teams, supported and mentored by the **Community Operations Manager**. This is a **people manager role** with a strong focus on **people leadership, data-driven decision-making, and continuous process improvement**. The ideal candidate is excited to coach and develop others, leverage analytics to drive performance, and lead operational excellence initiatives. **Your Impact in Role:** - Will work closely with ANZ CX program leaders in achieving over-the-top merchant experience. - Proactively lead, motivate, and develop high performing teams within a time-sensitive and exciting environment to deliver on operational KPIs & SLAs. - Set up career development plans, be responsible for managing CSTs. - Dive deep into the performance numbers and make data-driven decisions (trends analysis etc.) and process improvements based on your judgement of the data and bu