Customer Success Specialist, In-Store

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34e=22630t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181utm_ptz=ESTutm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2> <p>The Customer Success team at DoorDash supports and powers the SevenRooms product, helping hospitality operators unlock the full value of the platform. We are a global, collaborative group of relationship builders, problem solvers, and product experts who help drive successful adoption and long-term growth. Our team helps customers build stronger relationships with their guests and run more effective In-Store operations.</p> <h2><strong>About the Role</strong></h2> <p>As a <strong>Customer Success Specialist</strong>, you will play a key role in driving long-term customer success by supporting clients throughout their entire lifecycle – from deployment and training through adoption and optimization. You’ll manage a portfolio of customers, build strong relationships, and help hospitality operators maximize the value of DoorDash’s In-Store solutions.</p> <p>This role is ideal for someone who enjoys balancing relationship management with data-driven insights, thrives in a fast-paced environment, and is motivated by helping customers grow their businesses.</p> <p>You’ll work cross-functionally across the In-Store organization and report to a Customer Success Manager or Team Lead. You’ll join a team that values ownership, collaboration, and continuous learning, with the tools and support needed to grow your career.</p> <p>We expect this role to be flexible, with some time in office and some time remote. You will need the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities.</p> <h2><strong>You’re excited about this opportunity because you will…</strong></h2> <ul> <li><strong>Manage your book of business ensuring strong customer health and adoption.</strong> Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.</li> <li><strong>Develop success plans to ensure customer objectives are achieved. </strong>Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors using our product and service offerings.</li> <li><strong>Maintain data integrity to track key metrics, specifically ROI.</strong> Analyze your findings and make recommendations to optimize for maximum revenue while demonstrating clear business value.</li> <li><strong>Become an expert on our In-Store platform providing technical and business solutions. </strong>Assist with product adoption and optimization to help clients maximize their investment and success.</li> <li><strong>Work seamlessly with various teams across our In-Store division.</strong> Ensure we're delivering quality and thoughtful products to our clients through effective cross-functional collaboration.</li> </ul> <h2><strong>We’re excited about you because you have…</strong></h2> <ul> <li><strong>2+ years of experience </strong>in Customer Success, Account Management, or a related customer-facing role</li> <li>Strong written and verbal communication skills, with the ability to engage and influence stakeholders at all levels, including executive audiences</li> <li>Experience managing multiple priorities or projects simultaneously while maintaining strong attention to detail</li> <li>A customer-first mindset with a passion for helping businesses succeed through thoughtful problem-solving</li> <li>Comfort working in collaborative, cross-functional environments while staying focused on customer outcomes</li> </ul> <p>Applications for this position are accepted on an ongoing basis</p> <p> </p> <p style="font- ... (truncated, view full listing at source)