Manager, Merchant Strategy & Operations

About the Team On the Merchant Strategy Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. About the Role As a Merchant Strategy Operations Manager at DoorDash, you will lead the support experience for our merchants, owning both the strategy execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention loyalty. You're excited about this opportunity because you will… Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market execution for new initiatives to help merchants have the best experience on Doordash Influence – Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives We're excited about you because… You have a Bachelor’s degree and 6+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus You're analytical and dig deep to understand a problem, using both quantitative and qualitative data; SQL experience is a strong plus You have an ownership mentality and are excited to think about problems using first principles, inspiring action to create the future You lead from the front and inspire followership across levels and functions You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal You can build a plan to hit your goals and consistently operate with focus and drive You have experience in launching finance, tax, and/or reporting products for customers You have experience managing teams and driving large-scale, cross-functional initiatives You have a bias for action , are energized by ambiguity, and take ownership from start to finish You’re naturally curious – You always look for ways to innovate and improve You’re a problem solver – You approach problems from first principles and thoughtfully challenge the status quo You’re analytical – You rely on data to guide decisions, and are comfortable pulling your own data in SQL or modeling in Excel. You’re persuasive and a relationship-builder – You communicate clearly and effectively, adapting your style to collaborate and build alignment across teams and levels. Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities. Applications for this position are accepted on an ongoing basis Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation The successful candidate’s star ... (truncated, view full listing at source)