Job Description
<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34e=22630t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181utm_ptz=ESTutm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2>
<p>Our Ads Promotions Operations team operates at the intersection of e-commerce, marketing, and advertising. We ensure our promotional and advertising campaigns deliver high-quality experiences for consumers and merchants while driving performance for advertisers. In this role, you’ll work cross-functionally with Product, Engineering, Sales, Marketing, and Operations teams to monitor, optimize, and troubleshoot campaigns across surfaces and platforms.</p>
<h2><strong>About the Role</strong></h2>
<p><strong>This role’s working hours can be either Thurs-Mon or Wed-Sun. </strong>As a Monitoring Associate, you will play a key role in ensuring the smooth execution, tracking, and performance optimization of SMB and Enterprise promotional and advertising campaigns. You’ll manage daily monitoring workflows, investigate performance anomalies, support campaign setup, and deliver insights that improve campaign health and efficiency across in-app banners, promotions, CRM channels, and other advertising surfaces.</p>
<h2><strong>In this role, you will…</strong></h2>
<ul>
<li>Monitor SMB and Enterprise campaigns daily to identify performance anomalies and troubleshoot issues across ad and promotion platforms.</li>
<li>Analyze campaign metrics using SQL and internal dashboards to identify trends, diagnose root causes, and recommend performance improvements.</li>
<li>Create post-mortem documentation with both internal-facing and external-facing metrics to report and action on. Define post-mortem actions to take and manage outcomes.</li>
<li>Partner cross-functionally to optimize targeting strategies and other levers that improve campaign outcomes.</li>
<li>Collaborate with Product and Engineering on tooling enhancements, alerting systems, and product improvements informed by operational insights.</li>
<li>Become a subject-matter expert in internal systems, tools, and product capabilities across multiple products, surfaces, and markets.</li>
<li>Help develop and refine processes that drive operational efficiency and scalability across the campaign lifecycle.</li>
</ul>
<h2><strong>You’re excited about this opportunity because you will…</strong></h2>
<ul>
<li><strong>Operate- </strong>You’re not afraid to dig into the technical and operational details, troubleshoot issues, and become an expert in new tools and workflows.</li>
<li><strong>Build- </strong>You enjoy building processes that improve accuracy, efficiency, and scalability for campaign operations.</li>
<li><strong>Partner- </strong>You thrive in cross-functional environments and can collaborate effectively with Product, Engineering, Sales, and Marketing teams.</li>
<li><strong>Manage- </strong>You can balance multiple workstreams simultaneously, maintain strong organization, and deliver clear and actionable insights.</li>
</ul>
<h2><strong>We’re excited about you because…</strong></h2>
<ul>
<li>You must be available to work regular days from Thursday-Monday or Wednesday-Sunday.</li>
<li>You have 3+ years of experience in ad operations, digital advertising, process/project/program management, or operations; high growth startup experience preferred.</li>
<li>You have excellent written communication skills, especially in producing clear and actionable reporting, post-mortems, and performance insights.</li>
<li>You are extremely organized and detail-oriented, with the ability to manage multiple projects in a fast-paced environment.</li>
<li>You have a strong ability to work autonomously to troubleshoot issues, communicate to cross-functional stakeholders, escalate as needed, and drive campaign issues ... (truncated, view full listing at source)