Implementation Manager

<div class="content-intro"><h2>About Us</h2> <p>Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.</p> <p>Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic.</p> <p>You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.</p></div><h2>About the Role</h2> <div> <p>The professional services team at Metronome is a technical group that sits at the intersection of sales, growth, product, and RD. In simple terms, we own the technical and project management aspects of the customer lifecycle between after sales and before handoff to post-implementation teams. </p> <p>As an Implementation Manager in the Professional Services team, you’ll primarily be focused on ensuring customers successfully implement Metronome’s products and realize value quickly.</p> </div> <h2>What You'll Do</h2> <ul> <li>Own and drive implementations of Metronome to successful client outcomes</li> <li>Leverage project management skills to decompose large and complex implementations into milestones that balance value realization, speed, and business risk</li> <li>Use strong communication skills to convey complex system concepts and implementation plans to a business audience (up to C-level executives) in a clear and concise manner</li> <li>Have a solid understanding of technical and integration concepts, with the ability to confidently speak about Metronome product capabilities and our value proposition</li> <li>Partner with Solution Architects and other project team members to track progress, proactively identify risks and issues, and solve technical issues (including being hands on as needed)</li> <li>Provide expert guidance to clients regarding usage-based pricing and consumption business models</li> <li>Build relationships with people at our client organizations, from day-to-day operators to C-Suite executives. We believe in meeting our customers in-person whenever possible.</li> <li>Ensure a proper handoff to our post-implementation teams (Customer Success and Technical Support)</li> </ul> <p>…all of this with prospects at the scale of our most strategic current customers (like Confluent, Databricks, OpenAI, and Anthropic). Expect these engagements to be complex, deep, technical, and most of all <em>interesting</em>. Metronome directly influences how the internet monetizes - AI is an obvious current example - and our group is on the front lines driving this influence with our prospects.</p> <p>Metronome is a startup. As such, there’s a lot still to figure out and tremendous room for high-agency people to impact our direction and strategy, build processes from zero to one, and generally <em>make a difference.</em> If this excites you as much as it excites us, let’s talk.</p> <h2>Qualifications</h2> <p>This is roughly the set of things we’re looking for - if you’re interested in this role and don’t meet some of these on paper, err on the side of applying!</p> <ul> < ... (truncated, view full listing at source)