Strategic Account Manager

<div class="content-intro"><h2>About Us</h2> <p>Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.</p> <p>Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic.</p> <p>You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.</p></div><h2>About the Role</h2> <p>As a foundational team member on Metronome’s Strategic Account Management team, you’ll own a mission-critical role, partnering directly with our most strategic customers to drive their business forward. As the account owner you’ll build strong, impactful partnerships, spanning from hands-on account management to capturing new growth opportunities, championing customer needs with our product team, providing business and technical guidance and ensuring our clients see the full value of Metronome and a usage-based approach.</p> <p>Step into a role that’s central to Metronome’s revenue engine and the future of our customers’ success. Join us in delivering an unmatched customer experience and maximizing every opportunity for growth.</p> <h2><strong>What You'll Do</strong></h2> <ul> <li>Lead key client meetings, including Executive Business Reviews (EBRs) and roadmap discussions, to drive towards shared goals, review progress, and explore new growth opportunities.</li> <li>Own upsells and expansion opportunities by analyzing client usage data and aligning solutions with their evolving needs.</li> <li>Act as the primary escalation point for tricky client issues, troubleshooting with internal teams and proactively managing risks to maintain high client satisfaction.</li> <li>Translate client feedback into actionable improvements with product and engineering teams, ensuring the product evolves in alignment with customer needs and market trends.</li> <li>Drive end-to-end project plans for complex deployments, coordinating timelines, resources, and deliverables across internal and client teams.</li> </ul> <h2><strong>Impact You'll Have</strong></h2> <ul> <li><strong>Own and drive customer growth:</strong> Unlock new revenue opportunities through strategic use case expansions and up-sells, ensuring clients derive increasing value over time.</li> <li><strong>Maximize customer satisfaction:</strong> Build strong, lasting relationships with companies at the frontier of their industries and proactively address their challenges, driving exceptional client experiences and higher retention rates.</li> <li><strong>Shape product roadmap:</strong> Represent the voice of the customer, providing actionable insights to product and engineering teams to shape our roadmap and future development.</li> <li><strong>Drive cross-functional collaboration:</strong> Align internal teams—sales, marketing, product, and engineering—around customer needs to ensure seamless project execution and delivery.</li> </ul> <h2><strong>Qualifications</strong></h2> <ul> <li>10+ years of experience in a related post-sales funct ... (truncated, view full listing at source)