Technical Account Manager

<div class="content-intro"><h2>About Us</h2> <p>Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.</p> <p>Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic.</p> <p>You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.</p></div><h3>About the Role</h3> <p>As a Technical Account Manager at Metronome, you'll serve as the dedicated technical advisor for our most strategic accounts. You'll own the post-sales technical relationship, ensuring customers successfully implement, optimize, and expand their use of Metronome's billing and revenue platform. This role combines deep technical consulting with strategic account management—you'll be the bridge between our customers' business objectives and our product capabilities.</p> <h3>What You'll Do</h3> <ul> <li>Serve as the primary technical point of contact for assigned strategic accounts, building deep understanding of each client’s billing architecture, revenue models, and business objectives</li> <li>Partner with a Strategic Account Manager to support long term success of an account, including contributing to business reviews highlighting platform value, adoption metrics, and optimization opportunities</li> <li>Lead technical discovery and scoping for complex implementation projects, including our client’s new product launches, third party implementations, and custom billing workflows</li> <li>Provide hands-on technical guidance on API usage, data export modeling, and platform configuration best practices</li> <li>Act as the technical liaison between customers and internal teams (Product, Engineering, Sales, Account Management), translating requirements into actionable feedback</li> <li>Develop trusted advisor relationships with technical decision-makers and Engineering/Accounting/RevOps/Finance leaders at your accounts</li> <li>Proactively identify expansion opportunities and provide technical validation and scoping support for growth conversations</li> <li>Create account-specific enablement materials including technical training, integration guides, and best practice documentation</li> <li>Champion customer success by anticipating needs, removing technical blockers, and ensuring timely resolution of complex issues</li> </ul> <h3>Minimum Requirements</h3> <ul> <li>3-5+ years in a technical customer-facing role such as Solutions Engineer, Technical Account Manager, Implementation Consultant, Customer Success Engineer, or similar</li> <li>Proven ability to provide expert technical advisory on complex technical subjects with multiple stakeholders across customer and internal teams</li> <li>Exceptional communication skills with ability to explain complex technical concepts to both technical and non-technical audiences</li> <li>Strong technical foundation with hands-on experience working with APIs and SQL</li> <li>Track record of translating business requirements into technical solutions a ... (truncated, view full listing at source)