Product Manager CRM Integrations & Automation

<div class="content-intro"><p>Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.</p> <p>Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!</p></div><p>We are looking for an innovative and customer-obsessed product manager for the integrations and automation platform product areas of Talkdesk, a market-leading, cloud-native Customer Experience Automation solution.</p> <p>This role is for a product manager who deeply understands <strong>CRM ecosystems (especially Salesforce)</strong>, <strong>integration patterns</strong>, and <strong>automation platforms</strong>. You will define product strategy and work cross-functionally with Engineering, UX, Architecture, and GTM leadership to deliver scalable, enterprise-grade capabilities that accelerate customer outcomes.</p> <p>Our environment moves fast and requires a PM who thrives in ambiguity, drives clarity, and consistently executes on business results.</p> <p><strong>You will be successful if you are:</strong></p> <ul> <li><strong>Adaptable:</strong> you operate with a sense of urgency, creativity, and curiosity for how we can improve our products and serve our customers. You are optimistic and inspire the team to execute.</li> <li><strong>Results-oriented: </strong>You simplify complex problems,<strong> </strong>you are biased for action and deliver on your commitments. You can make tough decisions and keep focused with ruthless prioritization.</li> <li><strong>Data-fluent: </strong>you use data to solve problems, identify opportunities, and are capable of defining and using new metrics to learn and make decisions. Simultaneously, you can make the right decisions with incomplete data and are continually optimizing for learning.</li> <li><strong>A bar raiser: </strong>You continuously improve processes, raise quality standards, and challenge legacy thinking to achieve best-in-class CX automation and integration performance. You don't settle and accept, "because that is the way we've always done it." </li> <li><strong>A domain expert: </strong>You understand CCaaS, CRM platforms, integration frameworks (e.g., REST, real-time eventing, middleware), and/or automation ecosystems well enough to influence decisions and shape long-term strategy. You bring market knowledge to drive execution, create a compelling vision, and educate the relevant stakeholders on the richness of the domain of CCaaS, CX, SaaS and Integrations. </li> </ul> <p><strong>In this role, you will:</strong></p> <ul> <li>Define, realize, and optimize the product roadmap, release planning, and feature delivery</li> <li>Co-define the strategy for the future of integrations—specifically deep CRM interoperability and automation frameworks.</li> <li>Identify and validate opportunities related to CRM workflows, data synchronization, embedded UI frameworks, and extensibility patterns.</li> <li>Partner with engineering to make swift decisions based on data, move fast, and deliver value for customers</li> <li>Define success metrics across product adoption, integration reliability, automation throughput, CRM admin expe ... (truncated, view full listing at source)