Strategic Operations

About DustWe're creating a new AI operating system that has the potential to change the way companies operate. Our mission at Dust is to transform how work gets done by letting any team and employee shape the exact agents they need to accelerate their work.With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We already are a core part of their jobs.We're at an exciting stage of our journey and growing fast. We're serving great customers like Cursor, Clay, Whatnot, and Persona, and aim to 5x our growth by the end of 2026.Dust is a Sequoia-backed company with an experienced and determined team of optimists (coming from companies like Stripe and OpenAI) that likes to focus on users, getting great things done by shipping fast, and doesn’t take itself too seriously while doing so.TLDR;Operations works across all teams at Dust to drive, build and enable growth of the business.We are architects and builders. We lead mission-critical, cross-functional efforts, deliver objective analysis and insights, incubate new functions, and execute on strategic initiatives.You might dig into improving Dust self-serve motion, design new business systems and processes to scale Dust, help us launch new features better and faster, or prepare our next board meeting. Whatever it is, we work on what will move the needle most for Dust. We care about results, not activity, and we help each other doing it.This isn't a traditional support role – you'll be building the operational foundation that lets a lean team compete with companies 10x our size.Our cultureProduct-First: Unlike others focused on building foundation models, we're laser-focused on creating delightful product experiences with existing LLMs. Think “No GPUs before PMF”.Small, High-Impact Team: Join a team of alumni from Stripe, Square, OpenAI, and other top tech companies. We're intentionally keeping our team small and mighty – every individual has massive scope and impact.Transparency & Collaboration: Our repository is open source, and we leverage serendipity between team members. We believe the best ideas emerge when the team shares information and insights openly.Proactive Problem-Solving: If you see something broken, fix it—without waiting for permission. We don't wait for solutions - we create them.Ship to Learn: We move fast and learn from real user feedback.Intellectual Humility: We value strong convictions balanced with open-mindedness. Team members confidently advocate for their ideas while remaining receptive to new perspectives and evidence that might change their minds. If new data emerges, we adapt quickly.What you’ll doHelp identify and implement new opportunities that grow Dust's business across our EU and US marketsWork with Product to prioritize and launch features most important to our builder and admin segmentsDesign and implement the business and operational systems that make Dust tick – from quote-to-cash automation to user onboarding flowsPerform analyses and research that help us make the right growth decisions, using both traditional analytics and AI-powered insightsIncubate and help run new functions before we hire dedicated teams (business operations already built partnerships, community, customer success and talent)Partner with Engineering, Product, Sales, and Marketing to execute on strategic initiatives and drive operational scaleBuild with Dust to transform Dust – become a power user of our own product and showcase what's possible with AI agentsDrive company-wide accountability through OKR planning, board materials, and investor communicationsRequirementsYou get a kick out of building and shipping – whether it's a new project, a dashboard, or an AI agent that solves a real problemYou enjoy doing whatever it takes to execute on complex, ambiguous projects that span multiple teamsYou have a proven track record for working collaboratively across teams and with external partnersYou are low ego and have a knack for working well ... (truncated, view full listing at source)