AI Conversation Designer

About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.About the TeamOver the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.About the RoleAs part of the Agent Product & Operations team, you’ll explore how people and AI can work together most effectively in real-world settings. Your mission will be to design, build, and optimize human-AI collaboration patterns that make frontier AI systems both practical and transformative for our customers.This work spans research, design, and product strategy. You might:Conduct field studies to understand how users interact with AI in their workflowsPrototype new conversational and interaction patterns between humans and AIRun experiments and analyses to measure effectiveness and reliabilityPartner with Engineering and Product teams to translate insights into deployments that matterYour findings will shape how Decagon deploys AI in mission-critical contexts and how we build toward the next generation of intelligent systems.In this role, you willDesign and optimize enterprise-grade AI conversation experiences that map to real workflows and goalsConduct research and experimentation to uncover effective patterns of human-AI collaborationRun fast feedback loops with Engineering and Product to refine model behavior and featuresTranslate user insights into actionable recommendations for AI deployment and roadmap planningServe as a trusted advisor to customers and internal stakeholders on conversational AI design best practicesYour background looks something like this4+ years of relevant experience (e.g., product manager, conversational designer, applied researcher, consultant, engagement manager, or founder)Strong ability to blend qualitative insight (user research, workflow mapping) with quantitative rigor (experimentation, data analysis)Technical fluency to understand and shape AI-driven interaction designExcellent communication and collaboration skills, able to bridge technical and business contextsComfort working in fast-moving, ambiguous environments where you define problems as much as you solve themEven betterDegree in Human-Computer Interaction, Business, Economics, Computer Science, or a related field — or equivalent experiencePrior experience designing conversational systems, chatbots, or human-AI interaction frameworksHands-on experience with frontier AI tools and deployment in enterprise or high-impact settingsBenefitsMedical, dental, and vision benefitsTake what you need vacation policyDaily lunches, dinners and snacks in the office to keep you at your bestCompensation$140K – $260K + Offers Equity