Principal Solutions Architect, Professional Services

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!Docker is launching a Professional Services organization to accelerate customer success, reduce time-to-value, and drive enterprise adoption. As Principal Solution Architect, you'll play a critical role in building and scaling this function from the ground up.This is a high-visibility role working directly with senior leadership across revenue, product, marketing, and partner organizations. You'll shape service strategy, drive cross-functional alignment, and deliver offerings that accelerate both services revenue and platform expansion.You'll serve as a trusted advisor to our largest and most strategic enterprise customers, providing thought leadership on AI, security, and containerization practices. This starts as an individual contributor role with potential to grow into leading a practice-focused team.ResponsibilitiesBuild and Scale the Professional Services PracticeDesign reference architectures, technical collateral, and success patterns that accelerate customer adoption.Create repeatable, monetizable instruments (SOWs, training programs, premium support add-ons) scalable across customers and partners.Collaborate with product, marketing, and revenue teams to integrate services into GTM motions.Identify offerings that drive product expansion, renewals, and long-term customer valueSupport Partnerships & Alliances in selecting, onboarding, and enabling service delivery partnersDrive Strategic Customer OutcomesAct as a trusted advisor to enterprise customers, helping them adopt modern patterns for containerization, AI workflows, and secure software supply chainsPosition Docker as a strategic and thought leadership partner, influencing long-term technology adoption and investment decisions.Lead technical discovery and scope services engagementsDirectly deliver or assign and oversee appropriate delivery partners to deliver service engagements and ensure technical objectives are metEnable Cross-Functional SuccessDrive alignment and decision-making across multiple stakeholders and teams without direct reporting linesTranslate field insights into actionable product and services strategy, roadmap, and partner capabilitiesQualificationsRequired7+ years as a Professional Services Solution Architect, Technical Consultant, or similar role at a SaaS/infrastructure company or consulting firmDeep technical expertise in containerization, container and software supply chain security practices, Kubernetes, SDLC architectures, and enterprise-scale developer and production environmentsExcellent facilitation and stakeholder management skills with the ability to lead executive-level architecture conversations and have the ability to influence senior stakeholders and drive alignment without formal authorityHands-on experience with AI/ML workflows, model deployment, and agentic AI deployment in enterprise environmentsDirect experience delivering high quality services engagements that deliver customer value while also delivering revenue and ARR growth target objectives as part of a revenue organizationRecognition by enterprise customers as a strategic technical advisorBonusTechnical training development experience (workshops, certification programs, digital learning)Background training and enabling system integrators, consultancies, or partner ecosystemsConsulting experience with Fortune 500 clients in highly regulated sectors such as financial services, healthcare, or governmentWhat to ExpectFirst 30 DaysOnboard to Docker’s mission, values, and operating model.Deeply familiarize yourself with our product portfolio a ... (truncated, view full listing at source)