IT Administrator, CLM Ironclad

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our <a href="https://handbook.gitlab.com/handbook/values/">values</a> and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p></div><h2>An overview of this role</h2> <p>As an Ironclad Administrator on GitLab's IT Enterprise Applications team within the Lead-to-Cash organization, you'll own the day-to-day administration, optimization, and evolution of our Ironclad contract lifecycle management (CLM) platform. You'll serve as the primary technical point of contact for contract workflows across the business, partnering closely with Legal Operations, Sales, Deal Desk, Finance, and Partner Operations to translate requirements into scalable configurations. You'll help drive faster, more consistent contracting by improving workflows, enabling automation and reporting, and supporting a stable, compliant environment in a fully remote, async-first culture.</p> <p>Some examples of our projects:</p> <ul> <li value="1">Designing, building, and improving contract workflows for sales agreements, partner agreements, nondisclosure agreements (NDAs), amendments, and renewals, in collaboration with Legal Operations and Deal Desk</li> <li value="2">Managing integrations between Ironclad and key Lead-to-Cash systems like Salesforce, Zuora CPQ, DocuSign, and NetSuite to support smooth handoffs and reliable data across the contract lifecycle</li> </ul> <h2>What you'll do</h2> <ul> <li value="1">Administer, configure, and maintain the Ironclad contract lifecycle management (CLM) platform, including workflow design, template management, clause libraries, approval chains, and user access controls, following SOX-compliant change management processes.</li> <li value="2">Partner with Legal Operations, Sales, Deal Desk, Finance, and Partner Operations to gather requirements, translate them into scalable Ironclad configurations, and communicate updates in an async-first, fully remote environment.</li> <li value="3">Design, build, and optimize end-to-end contract workflows, including sales agreements, partner agreements, non-disclosure agreements (NDAs), amendments, renewals, and other contracting processes as business needs evolve.</li> <li value="4">Manage and maintain integrations between Ironclad and adjacent Lead-to-Cash systems, including Salesforce, Zuora CPQ, DocuSign, and NetSuite, collaborating with engineering and other system administrators to support data integrity and reliable handoffs.</li> <li value="5">Use Ironclad AI capabilities (including AI Assist, AI Playbooks, Smart Import, and clause detection) to improve contract review efficiency, reduce manual effort, and support compliance across the contract lifecycle.</li> <li value="6">Build and maintain Ironclad dashboards and reporting to provide visibility into contract status, cycle times, bottlenecks, and compliance metrics for stakeholders and leadership.</li> <li value="7">Lead small to medium-sized projects to enhance CLM functionality and user experienc ... (truncated, view full listing at source)