Developer Support Engineer

LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.You'll Thrive at LiveKit if You:are obsessed with helping developers succeedare known as the go-to person for solving tricky technical issueswork hard and can move fast without sacrificing qualitycare deeply about polish, detail, and clear communicationare a fast learner, frequently picking up new tools, systems, and skillsThe best way to impress us is by showing how you help others unblock themselves—and maybe by tinkering with LiveKit along the way 😊About This Role: We’re hiring a Developer Support Engineer to be the first line of technical support for the thousands of developers building with LiveKit.You’ll respond to inbound requests, triage and diagnose issues, and ensure developers receive fast, accurate, and empathetic help, whether through direct responses or by routing problems to the right internal teams.This role is ideal for someone who thrives in a fast-paced, highly technical environment, has a deep curiosity about how things work, and takes pride in creating clarity out of chaos.You’ll collaborate closely with our Developer Success, Engineering, and Sales teams to make sure every developer gets the help they need and that their feedback informs how we build.What You'll Do: Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email)Triage and prioritize inbound issues, ensuring clear ownership and timely responsesReproduce and validate issues where possible, collecting logs, SDK versions, and environment detailsProvide initial troubleshooting or workarounds to unblock customers quicklyEscalate more complex issues to internal teams with crisp summaries and contextDocument learnings and contribute to internal and external knowledge basesIdentify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experienceWho You Are: 2–4 years of experience in developer support, technical support, or a customer-facing engineering roleStrong problem-solving skills with a methodical approach to debuggingFamiliarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP)Clear written and verbal communicator who can explain technical details conciselyComfortable using tools like Postman, curl, Wireshark, and browser dev toolsCurious and empathetic, always keeping the developer’s perspective in mindNice to Have:Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIsFamiliarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interactionFamiliarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interactionExperience using ticketing or issue-tracking tools like Linear, Jira, or ZendeskBasic scripting or automation experience for improving internal workflows or triage efficiencyOur Commitment to You:The opportunity to shape the brand of a fast-growing developer platformCollaboration with a small, senior team that deeply values craft and creativityCompetitive salary and equity packageHealth, dental, and vision benefitsFlexible vacation policy