Executive Assistant III, CEO

Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.Role OverviewThe Office of the CEO (OCEO) is a lean, high-impact function focused on maximizing executive leverage and ensuring the CEO’s time, energy, and attention are directed to the highest-impact work. As the Senior Executive Assistant, your mandate is clear: calendar, communications, briefings, and executive travel. You will also create and maintain an operating playbook for your role – documenting standards, decision principles, and workflows to ensure consistency and scalability.You serve as a trusted partner to the Head of the OCEO and work in close, daily partnership with the CEO. Through strong judgment, anticipation, and thoughtful trade-offs, you design and manage the CEO’s time, information, and travel as an integrated operating system—ensuring the CEO is consistently prepared, protected from noise, and positioned to lead with clarity and impact. This role requires exceptional discretion and is ideal for someone who thrives in high-stakes environments and understands that disciplined control of time, information, and movement enables exceptional leadership.What You’ll DoCalendar Management Own the CEO’s calendar end-to-end as a strategic operating systemMake independent trade-offs to prioritize the highest-leverage meetings and relationshipsAnticipate preparation, travel, recovery, and focus needs when schedulingProtect deep work time and ensure the CEO’s energy is sustainably managedCoordinate seamlessly with internal leaders and external partnersCommunicationsOwn and manage the CEO’s inbound and outbound communications – including email, phone calls, texts, and messaging platforms – with discretion, judgment, and clarityTriage incoming communications, surface what matters, and filter noise across all channelsDraft, edit, and send executive-level responses on the CEO’s behalf when appropriateTrack follow-ups and ensure critical threads close cleanly, regardless of channelMaintain strict confidentiality and trust across highly sensitive communicationsBriefingsPrepare concise briefs, context, and pre-reads for all key meetingsSynthesize information from across the company so the CEO enters meetings informed and alignedHighlight decision points, risks, and opportunities ahead of timeEnsure materials are clear, timely, and calibrated to the CEO’s preferencesTravelOwn end-to-end scheduling and coordination of the CEO’s business travelDesign travel itineraries that align with calendar priorities, preparation needs, and recovery timeCoordinate flights, ground transportation, lodging, and meeting logistics in close alignment with the calendarAnticipate risks, contingencies, and tight transitions; proactively adjust plans as neededEnsure the CEO is fully briefed and prepared for meetings before, during, and after travelPartner with the Associate EA or other support as needed for on-the-ground executionOperating PlaybookCreat ... (truncated, view full listing at source)