Senior Customer Success Manager (EMEA)

The AI orchestration of your wildest imagination.n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.Since our founding in 2019, we’ve grown into a diverse team of over 160 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:Cultivated a community of more than 650,000 active developers and buildersEarned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projectsBeen ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C - bringing us to a $2.5bn valuationAnd are grateful for our 94 eNPS score (most companies would call 70 excellent)That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.We’re in a defining moment of an incredible journey. Come and build with us.As a Senior Customer Success Manager, you will serve as the primary post-sales partner for our most strategic enterprise accounts, guiding customers from onboarding to mature, scaled adoption. By running a tight operating cadence of; kickoffs, success plans, QBRs, and renewals you will translate product usage into measurable business value and clearly surfacing ROI.In addition, you will proactively manage risk and escalations, analyze health and adoption signals to unblock progress, and design scalable playbooks and programs that uplift customer outcomes.In close partnership with Support, Solutions Engineering, Product, and Sales, you turn technical success into durable revenue, identifying upsell and cross-sell opportunities, driving renewals, and contributing to ~120% enterprise NRR.What You’ll Be DoingOwn a book of n8n’s most strategic enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewalLead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomesDrive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time-to-valueEstablish a strong operating cadence (health checks, exec syncs, QBRs), using data and insights to guide priorities and decisionsMonitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders alignedQuantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impactIdentify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growthPartner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experienceProvide structured, actionable feedback to Product and Engineering, representing customer needs and shaping roadmap prioritiesREQUIREMENTSMust haves🤝 Enterprise Customer Success experience: You’ve owned a book of business for enterprise SaaS customers and can run kickoffs, onboardings and QBRs end-to-end📊 Value & outcomes mindset: You’re comfortable translating product usage into measurable outcomes, ROI, and executive-ready narratives💻 Technical fluency: You can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when/how to escalate💼 Commercial acumen: You’ve driven renewals and expansion (upsell/cross-sell), with a track reco ... (truncated, view full listing at source)