Business Onboarding Specialist - Fixed Term

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.Become a Krakenite and build the future of crypto!Proof of workThe teamThe Business Onboarding team is dedicated to ensuring that new business clients have a seamless and successful start of the Kraken journey. We specialize in managing the onboarding process from start to finish, focusing on compliance, documentation, and personalized client support.Our team is composed of professionals who are not only experts in onboarding but also deeply familiar with the unique needs of business clients in a rapidly evolving industry. Even though many of our team members work remotely, we maintain a strong collaborative spirit, sharing best practices and staying aligned on the latest regulations and company developments. We pride ourselves on building lasting relationships with clients, ensuring they feel fully supported during the onboarding process.Our team's dedication to delivering high-quality service, combined with a focus on compliance and efficiency, helps businesses seamlessly integrate with our platform, setting them up for long-term success.As a Business Onboarding Specialist, you will be responsible for guiding new business clients through a smooth and efficient onboarding process, ensuring they have a strong foundation for success on our platform. You will work closely with clients to gather the necessary documentation, verify compliance requirements, and provide clear instructions on how to navigate our services.Your role will involve answering questions, troubleshooting issues, and offering support as businesses integrate into our system. Staying up to date with industry regulations, you will ensure that each onboarding meets all compliance and security standards. With your strong communication skills, attention to detail, and a client-focused approach, you will help new business clients feel confident and well-supported, ensuring their journey with us begins on the right foot.The opportunityFacilitate the onboarding of Business clients, ensuring a seamless process and delivering an exceptional, 6-star experience in every interactionConduct thorough client research and communicate effectively with clients via email.Perform Know Your Business (KYB) and Client Due Diligence (CDD) practicesAdhere to Kraken’s AML (Anti-Money Laundering) policies and procedures, ensuring full compliance with Quality and Risk guidelinesIdentify and escalate suspicious documents to the appropriate teams for further investigationCollaborate on departmental and cross-functional projectsUpdate and maintain client information as requestedCollaborate with team members to achieve business objectivesIncorporate client feedback to continuously improve the onboarding processSkills you should HODLA minimum of 1+ years of experience KYB-related roles in financial services, crypto, technolo ... (truncated, view full listing at source)