Scaled Customer Success Associate

<p> </p> <p><strong>Flowcode</strong><strong><br></strong>Flowcode is the leading offline-to-online conversion platform, helping the world’s biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 trust Flowcode to turn physical moments into digital actions…fast.</p> <p><strong>The Role: Scaled Customer Success Associate</strong><strong><br></strong> We’re hiring a Scaled CSA to own relationships across a large portfolio of high-value customers across a range of verticals. You’ll manage thousands of touchpoints, uncover growth plays, and drive adoption through high-impact communication, automation, and analysis. This is a hybrid role: part strategist, part operator, part account quarterback.</p> <p><strong>You’ll be great at this if you:</strong></p> <ul> <li>Have managed hundreds or thousands of customers and know how to prioritize at scale</li> <li>Love the hunt - always scanning for upsell, expansion, and engagement opportunities</li> <li>Are a churn-save hero: creative, resourceful, and fast under pressure</li> <li>Know (or can quickly learn) how to build automated email workflows and measure what’s working</li> <li>Can juggle multiple accounts and channels without dropping the ball</li> <li>Connect with people quickly and know how to build trust fast</li> <li>Have used HubSpot (or similar) and can ramp on new tools fast</li> </ul> <p><strong>What You’ll Do:</strong></p> <ul> <li>Own and grow a portfolio of scaled accounts - manage the full customer lifecycle to renewal (with support from an Onboarding Specialist)</li> <li>Run point on proactive comms and issue resolution; track health scores, adoption, and engagement signals</li> <li>Build and iterate automated workflows that drive product education and value realization</li> <li>Identify churn risks early and create solutions to retain and recover accounts</li> <li>Partner with Sales on upsell and cross-sell opportunities</li> <li>Be the voice of the customer internally - bring insights to Product and go-to-market teams<br><br></li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>1 - 3 years in Customer Success or Account Management, preferably in SaaS or tech</li> <li>Proven success managing a scaled book of business or enterprise accounts</li> <li>Experience with CRM tools (HubSpot preferred) and customer engagement platforms</li> <li>Strong communicator with sharp analytical instincts</li> <li>Comfortable operating in a fast-paced startup environment</li> </ul> <p><strong>This is an in-office role at our beautiful offices in Soho, NYC.</strong></p> <p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p> <p>A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The current range for this role is up to $65k-$75k OTE plus equity. </p>