Solutions Engineer

<h1><strong>Solutions Engineer (Post-Sales)</strong></h1> <p><strong>Location:</strong> New York, NY</p> <h2><strong>The Opportunity</strong></h2> <p>At Flowcode, we are building the "Offline-to-Online" (O2O) infrastructure for the world’s largest brands. With Flowcode’s market-leading technology, brands can deliver powerful, personalized consumer experiences in the real world. As a <strong>Post-Sales Solutions Engineer</strong>, you aren't just a technical resource; you are the architect of our customers' success.</p> <p>You will partner with our largest Enterprise clients (think Fortune 500 retailers, global media networks, and sports leagues) to turn high-level business goals into sophisticated technical implementations. You are the glue between our Product team and the real-world application of our tech suite.</p> <h2><strong>What You’ll Do</strong></h2> <ul> <li>Lead the technical onboarding and implementation for Enterprise clients, ensuring Flowcode is deeply integrated into their marketing tech stacks (CRMs, CDPs, and Analytics engines).</li> <li>Act as a trusted advisor to CMOs and CTOs, helping them understand how to leverage Flowcode’s technology to drive measurable ROI.</li> <li>Own technical implementation for Flowcode clients, including marketing pixel setup, integration support, event setup, and troubleshooting for enterprise clients.</li> <li>Write and modify lightweight code (JavaScript, JSON, SQL, or similar) to adjust configurations, update conversion events, and debug integrations.</li> <li>Set up and support CRM, data share, and custom domain integrations, including DNS configuration and verification, to connect client systems across Flowcode’s ecosystem.</li> <li>Partner with Customer Success and Product teams to ensure every client’s technical setup drives measurable business outcomes.</li> <li>Support other technical customer needs including QA, data flow validation, and tagging structure optimization.</li> <li>Create the playbooks, technical documentation, and best practices that will allow our post-sales engine to scale as we grow 10x.</li> <li> </li> </ul> <h2><strong>Who You Are</strong></h2> <ul> <li>You can explain complex API integrations to a non-technical Marketing Manager, then hop on a call with a Lead Developer to debug a webhook issue.</li> <li>3–5 years in a technical client-facing role (Solutions Engineering, Technical Account Management, or Implementation Engineering), ideally within the SaaS, MarTech, or AdTech space.</li> <li>Experience writing backend code such as Go (preferred), Typescript, Javascript (Node), Java, C#</li> <li>Proficiency in JavaScript, HTML, and basic API or web tag configuration.</li> <li>Experience with analytics or marketing pixels (e.g., Meta, Google, Segment, TikTok, etc.) and event-based tracking frameworks.</li> <li>Understanding of CRM systems (e.g., HubSpot, Salesforce) and data integration pipelines.</li> <li>You don’t just identify problems; you build the bridge to the solution. You thrive in the "gray area" of a fast-growing startup.</li> <li>Comfort working with SQL or JSON for data validation is a plus.</li> <li>Understanding of data privacy requirements (GDPR/CCPA) and how to visualize flow-through analytics.</li> <li>High-autonomy, high-ownership mentality, comfortable in fast-paced environments and ruthlessly focused on customer outcomes.</li> </ul> <h2><strong>Why Flowcode?</strong></h2> <ul> <li><strong>Category creation:</strong> Help define a new category at the intersection of offline and online identity.</li> <li><strong>Impact at scale:</strong> Shape experiences that touch millions of consumers across global brands.</li> <li><strong>Elite team:</strong> Work alongside high-caliber operators from the world’s best companies.</li> </ul> <p><strong>Flowcode is not for everyone.</strong> We hire with a <em>pinhole lens</em> — only those with the rare combination of intellectual horsepower, execution velocity, and uncompromising drive will thrive ... (truncated, view full listing at source)